Cell C DOES NOT CARE

I'd give it a ½ star at best. Also realised that by looking at other Cell C complaints on this platform, they do not respond. Still, it's worth a try?

Logging this on behalf of my husband, being the 3rd party on his end of the conversations and I feel beyond frustrated (he is just plain angry).

After a very long conversation with customer care on 24 Feb (you know all the questions they ask) to upgrade one of his contracts, delivery of a new device was promised within 5 working days. Needless to say, we are now on working day 9 and he's been calling since Tuesday to find out what's happening. He's repeated his story so many times, been told that he needs to keep following up with delivery department. They transfer him back to retention/upgrade and so it goes back and forth. Somewhere along the line there was also mention of stock issues. Conveniently, the very 1st person who he spoke with and went through the process of upgrading, has now just disappeared. Seems that nobody he's spoken to since can trace that on their side. Here I thought electronic records are kept about interactions and in most instances, "our calls are recorded for..." Our whole family has been with Cell C for so many years that I can't even remember and I'm probably living in a bubble thinking that somewhere in my time customer service would go back to the agent on the other side actually being dedicated to the job he/she is paid to do. Maybe someone/a company surprises me still... Well that is us venting our frustrations towards Cell C and hoping that someone steps up to the plate and actually phones him back to resolve the matter 🤞