CK
Christopher K
1 reviews | Active since Sept 2021
06 Mar 2023, 10:37
Cell C does not canel contracts and WILL bill you.
I sent a formal cancellation Instruction to Cell C in October 2022 to end my contract. They sent an automated response acknowledging receipt of my email, however Cell C proceeded to **********ly debit my account in December and January, and despite their promises to refund me for these two months, they have not gotten back to me.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
09 Mar 2023, 14:19We have referred this to our Team, we do assure you that we will assist.
Regards,
^TN
Regards,
^TN
Cell C's reply09 Mar 2023, 14:19
Official
We have referred this to our Team, we do assure you that we will assist.
Regards,
^TN
Regards,
^TN
CK
Christopher K's updateReviewer Update
09 Mar 2023, 18:22After being contacted by CellC for my review, I was again told that my matter would be escalated. Then, I was contacted and asked for my original cancellation request which I sent. Lo and behold, CellC has proven itself to be a disorganised, incapable, and ******** mess. The response to my email with the original cancellation request was acknowledged and I was told that my account was successfully cancelled and made pre-paid... As far as I am concerned, CellC, the account was supposed to be cancelled on the 11th of October 2022, the day I sent you a duly completed cancellation request form. You have **********ly debited my account for two months, and I have been battling with you since the 4th of January to get your ducks in a row.
You have now proven, unequivocally, that CellC is a disorderly, unorganised, unprofessional mess that is eager to sign up new contracts and quick to de***** them when they leave. I mean, why would you care for every-day human beings and their financial state when you have a large board of Directors and managers to pay for a job not done.
I will escalate this matter to the National Consumer Commission for escalation. I would prefer if the NCC recovers my money, because that way CellC hopefully gets a damaging strike to its name, and an ever bigger strike to its reputation. I hope that I get the refund I am legally entitled to, and that CellC faces a handsome fine for their blatant negligence and disregard of consumers.
Now there's one more scathing review of CellC... One of a million.
If you are reading this review, do your very best to avoid CellC, they are not worth the headache you are guaranteed to face when you decide to leave their services.
You have now proven, unequivocally, that CellC is a disorderly, unorganised, unprofessional mess that is eager to sign up new contracts and quick to de***** them when they leave. I mean, why would you care for every-day human beings and their financial state when you have a large board of Directors and managers to pay for a job not done.
I will escalate this matter to the National Consumer Commission for escalation. I would prefer if the NCC recovers my money, because that way CellC hopefully gets a damaging strike to its name, and an ever bigger strike to its reputation. I hope that I get the refund I am legally entitled to, and that CellC faces a handsome fine for their blatant negligence and disregard of consumers.
Now there's one more scathing review of CellC... One of a million.
If you are reading this review, do your very best to avoid CellC, they are not worth the headache you are guaranteed to face when you decide to leave their services.
CK
Christopher K's update09 Mar 2023, 18:22
Reviewer Update
After being contacted by CellC for my review, I was again told that my matter would be escalated. Then, I was contacted and asked for my original cancellation request which I sent. Lo and behold, CellC has proven itself to be a disorganised, incapable, and ******** mess. The response to my email with the original cancellation request was acknowledged and I was told that my account was successfully cancelled and made pre-paid... As far as I am concerned, CellC, the account was supposed to be cancelled on the 11th of October 2022, the day I sent you a duly completed cancellation request form. You have **********ly debited my account for two months, and I have been battling with you since the 4th of January to get your ducks in a row.
You have now proven, unequivocally, that CellC is a disorderly, unorganised, unprofessional mess that is eager to sign up new contracts and quick to de***** them when they leave. I mean, why would you care for every-day human beings and their financial state when you have a large board of Directors and managers to pay for a job not done.
I will escalate this matter to the National Consumer Commission for escalation. I would prefer if the NCC recovers my money, because that way CellC hopefully gets a damaging strike to its name, and an ever bigger strike to its reputation. I hope that I get the refund I am legally entitled to, and that CellC faces a handsome fine for their blatant negligence and disregard of consumers.
Now there's one more scathing review of CellC... One of a million.
If you are reading this review, do your very best to avoid CellC, they are not worth the headache you are guaranteed to face when you decide to leave their services.
You have now proven, unequivocally, that CellC is a disorderly, unorganised, unprofessional mess that is eager to sign up new contracts and quick to de***** them when they leave. I mean, why would you care for every-day human beings and their financial state when you have a large board of Directors and managers to pay for a job not done.
I will escalate this matter to the National Consumer Commission for escalation. I would prefer if the NCC recovers my money, because that way CellC hopefully gets a damaging strike to its name, and an ever bigger strike to its reputation. I hope that I get the refund I am legally entitled to, and that CellC faces a handsome fine for their blatant negligence and disregard of consumers.
Now there's one more scathing review of CellC... One of a million.
If you are reading this review, do your very best to avoid CellC, they are not worth the headache you are guaranteed to face when you decide to leave their services.
Cell C's replyOfficial
09 Mar 2023, 21:12Our team will make contact with you to assist.
^MP
^MP
Cell C's reply09 Mar 2023, 21:12
Official
Our team will make contact with you to assist.
^MP
^MP
CK
Christopher K's updateReviewer Update
10 Mar 2023, 10:33I know your team will contact me, but I am not dilusional enough to believe that they will actually be helpful. This week alone I was asked 3 times to send the original cancellation request. You are about as organised and as pleasant as explosive diarrheoa on a ****gy carpet.
I just took the time to count how many times my query has been escalated; 8 times... EIGHT times, including the two times you've promised assitance in this Public thread... 9 times if we include your notification in the private threat to this complaint.
Send me a private response with the DIRECT email address to one of your managers. Someone that can actually be held accountable for this escalation, because I have now been "helped" by a Krinolan, a Kyle, a Zinthle, a Lorell, a Nazneen, and this morning a Keith, the last 3 of which all asked me to send the original cancellation...
Useless.
I just took the time to count how many times my query has been escalated; 8 times... EIGHT times, including the two times you've promised assitance in this Public thread... 9 times if we include your notification in the private threat to this complaint.
Send me a private response with the DIRECT email address to one of your managers. Someone that can actually be held accountable for this escalation, because I have now been "helped" by a Krinolan, a Kyle, a Zinthle, a Lorell, a Nazneen, and this morning a Keith, the last 3 of which all asked me to send the original cancellation...
Useless.
CK
Christopher K's update10 Mar 2023, 10:33
Reviewer Update
I know your team will contact me, but I am not dilusional enough to believe that they will actually be helpful. This week alone I was asked 3 times to send the original cancellation request. You are about as organised and as pleasant as explosive diarrheoa on a ****gy carpet.
I just took the time to count how many times my query has been escalated; 8 times... EIGHT times, including the two times you've promised assitance in this Public thread... 9 times if we include your notification in the private threat to this complaint.
Send me a private response with the DIRECT email address to one of your managers. Someone that can actually be held accountable for this escalation, because I have now been "helped" by a Krinolan, a Kyle, a Zinthle, a Lorell, a Nazneen, and this morning a Keith, the last 3 of which all asked me to send the original cancellation...
Useless.
I just took the time to count how many times my query has been escalated; 8 times... EIGHT times, including the two times you've promised assitance in this Public thread... 9 times if we include your notification in the private threat to this complaint.
Send me a private response with the DIRECT email address to one of your managers. Someone that can actually be held accountable for this escalation, because I have now been "helped" by a Krinolan, a Kyle, a Zinthle, a Lorell, a Nazneen, and this morning a Keith, the last 3 of which all asked me to send the original cancellation...
Useless.