AG
Alastair G

1 reviews | Active since Oct 2010

06 Nov 2016, 19:24

Cell C does not cancel GetMore despite several requests

<p>I have contacted cell c two months running to tell them to cancel a service I never requested in the first place. Last call to them was on 22/10/2016. The reference no for this call is ********** 10 according to cell c agent. I have just received today latest invoice for account ********** 1 and the Getmore service is still being debited. Please will someone cancel this service and refund me. I did not request this service. CANCEL IT. Obviously phoning cell c to request cancellation does not work.</p>

0
Replies (2)
Cell C
Cell C's reply07 Nov 2016, 08:00
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply07 Nov 2016, 15:06
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN