JD
James D
1 reviews | Active since Sept 2021
09 Jun 2022, 10:44
Cell C does not acknowledge their disfunctional discount service
For the third time now, after buying a discounted whatsapp bundle, the service doesn't work, and consultants at Cell C refuse to refund me, instead they will drop the call or refuse to escalate the call to a supervisor. I have had enough, I need a refund and I know that each consultant has an allowance to deal with such matters, yet they will not... Alll the way to supervisor or team leader level. And what a strange culture cell c has where supervisors refuse to deal with calls. How will cell c improve service,? Cell c needs to rethink their customer care department.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
09 Jun 2022, 11:04Hi James Dithipe
Thank you for reaching out.
Please advise when the bundle was bought.
^NH
Thank you for reaching out.
Please advise when the bundle was bought.
^NH
Cell C's reply09 Jun 2022, 11:04
Official
Hi James Dithipe
Thank you for reaching out.
Please advise when the bundle was bought.
^NH
Thank you for reaching out.
Please advise when the bundle was bought.
^NH
JD
James D's updateReviewer Update
09 Jun 2022, 12:19Yesterday was the last bundle I bought, it's upsetting that I asked cell c last week to email an itemized bill - of which the consultant and team leader refused. Please take a moment to check all the discounted whatsapp bundles that I bought; it is easy to blame myself the first time I bought the whatsapp discount bundle. I thought I must have not met requirements. The second time it happened less than a month ago, I did not want to believe that cell c would sell a service that's not tested. When it happened again, I realized that this isn't just a problem on my end. I have lost approximately R45 on this whatsapp discount deal. I am scared to buy anymore discount deals. Please check my account, for all the few times I bought whatsapp on discount it has never worked.
JD
James D's update09 Jun 2022, 12:19
Reviewer Update
Yesterday was the last bundle I bought, it's upsetting that I asked cell c last week to email an itemized bill - of which the consultant and team leader refused. Please take a moment to check all the discounted whatsapp bundles that I bought; it is easy to blame myself the first time I bought the whatsapp discount bundle. I thought I must have not met requirements. The second time it happened less than a month ago, I did not want to believe that cell c would sell a service that's not tested. When it happened again, I realized that this isn't just a problem on my end. I have lost approximately R45 on this whatsapp discount deal. I am scared to buy anymore discount deals. Please check my account, for all the few times I bought whatsapp on discount it has never worked.