CELL C does it again USELESS!!!!

I keep promising myself to never renew any contracts with this company and i just end up doing it. Every support query must always come to Hello Peter mind you i have 3 contracts and does not matter which one i deal with there is always USELESS service from call center all the way to Management. I Go to the store and your employees that works for cell C advises me they should be able to assist via customer care YOUR EMPLOYEES not a random person. Then i call and you don't want to help.

Worst part is this number i want to sim swap i have not used more than a year and guess what im still paying it im not behind and owing on it now USELESS CELL C tells me they cant assist because i have no usage, you were happy to collect my money even though im not using MY CONTRACT for months and now that I want to use it you cant help. Maybe i must stop paying it then since you dont want to assist me to get the number im paying for.

I just called for a sim swap on one of my contracts and when put through to a manager Bongiwe whiles explaining my issue she also just decided she not in the mood and dropped the call. They say i need to go to store because i have no usage for more then 60 days. A simple question what the reasoning for not wanting to do the sim swap because there is no usage, if its for security reasons then why ask me all the security questions while accessing my profile and then still after passing security checks still not helping me. I Even regret having recently upgraded but but this is the last straw all three my contracts will see the end of lifespan this time. I'm not renewing a single one in future. Tell manager Bongiwe who is a manager what is it she's managing if she is dropping calls on clients, USELESSS!!!!!!!