JP
Johan P

1 reviews | Active since Oct 2017

30 Aug 2022, 08:41

Cell C does it again!

Cell C deserves 0 stars actually. Just in the past year, they have *****ed up our billing twice and now suddenly they have found an invoice that is 10 years old and want us to pay for it. I don't know what they do there but it sure as hell isn't good accounting. First problem they lose one of our payments, it first appeared on our account and then a few months later it was outstanding. How they *****ed that up only they will know, This was November, after months and months of sending proof of payments they have only NOW fixed it. Then suddenly we have 2 months invoices that were never sent to us, for a number that has been on our account for years! Suddenly for 2 months it was moved to a new account and the invoices were never sent to us. We go back check our account and make the payment, settled. Now they come up with a 10 year old bill that I cannot go back and check if I ever received it never mind check if I paid it. Is this even legal? I have no words for this company, this is beyond ridiculous!

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Replies (1)
Cell C
Cell C's reply30 Aug 2022, 10:08
Official
Dear Johan,

Thank you for reaching out to Cell C.

We have received your review regarding your billing query.

Our team will investigate and contact you to help resolve the matter.

^NZ