SD
Suretha D
1 reviews | Active since Dec 2017
12 Apr 2021, 13:33
CELL C DO WWHAT THEY WANT WITHOUT YOUR PERMISSION
not even that terrible star worth. CELL C NOT WORTH ANYTHING THEY DO NOT ANSWER YOUR EMAILS THE JUST CHARGING YOU AND RACING YOUR CONTRACT AMOUNT WHERE THEY DO NOT HAVE PERMISSION TO DO SO. I AM GOING TO REPORT THIS TO THE National Credit Regulator AND DONE WITH ALL THIS.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
12 Apr 2021, 16:04Thank you, we'll forward this matter for assistance.
^PN
^PN
Cell C's reply12 Apr 2021, 16:04
Official
Thank you, we'll forward this matter for assistance.
^PN
^PN
SD
Suretha D's updateReviewer Update
12 Apr 2021, 17:19I do hope you will correct my account and come back to me, after 20years I am no longer a Cell C Fan and I will not upgrade my accounts, My payment every month to Cell C was R2645 now I am closing each account as the contract is fulfilled and I will never buy from you again.
SD
Suretha D's update12 Apr 2021, 17:19
Reviewer Update
I do hope you will correct my account and come back to me, after 20years I am no longer a Cell C Fan and I will not upgrade my accounts, My payment every month to Cell C was R2645 now I am closing each account as the contract is fulfilled and I will never buy from you again.
Cell C's replyOfficial
12 Apr 2021, 18:42We'll have this matter sorted.
^PN
^PN
Cell C's reply12 Apr 2021, 18:42
Official
We'll have this matter sorted.
^PN
^PN
SD
Suretha D's updateReviewer Update
14 Apr 2021, 20:20I wonder how this matter is sorted out? the amount on my account still show R161.28 payable on the end of April. How did you sort it out? My agreement on the actual contract was R149 pm, March you charge me R314 for March and now for April R161 I want to know where this comes from and what are you going to do about it. I also want to know if you have to cancel the contract?
as per email send on 25th of march:
DEAR CELL C, I AM SO VERY TIRED ASKING WITH NO ANSWERS, BEGGING WITH NO REPLY, PLEASE BE SO KIND TO ANSWER ME ON THIS ACCOUNT! MY CONTRACT WITH CELL C IS THE AMOUNT OF R150 PM, BUT THIS MONTH I RECEIVE AN ACCOUNT OF R314.09. I WANT TO KNOW WHY!!!?? I PAID THE AMOUNT BECAUSE YOU ARE GOING TO PENALISE ME IF I DO NOT PAY IT AS YOU HAVE DONE BUY NOT DEDUCTING FIBRE FROM MY ACCOUNT. I WANT TO KNOW THE FOLLOWING AND PLEASE I AM BEGGING YOU ANSWER ME ON ALL MY QUESTIONS
and again as per email also to The consumer and Cell C on the 10th of March:
Dear Consumer herewith my emails to Cell C to solve this problem, when I call in the phone it put down in my ear and on all these emails I never get an answer or a phone call from them and now they send me this account. Please help in this regard, I gave them time till tomorrow to fix my account. Regards S Durand Cell C Herewith attached all emails I have send to you regarding this account and the cancelation of the upgrade. Included also my account of R136 per month that was my installment every month, This month as you will see on the picture included you charge me RR314.09. How do you get that amount? PLEASE NOTE I WILL NOT PAY IT, THAT IS NOT MY AGREEMENT WITH CELL C I also DO NOT WANT TO UPGRADE I DO NOT ACXCE#PTD YOUR QUOTATION. And also take note if you want to charge me for a sim card that you send to me, that card does not work thus I will NOT pay for the delivery or the sim card. I am tired of fighting with you, This is on it`s way to the ombudsman and also to the newspaper and social media and as you will see I already include ICASA, they will take notice of this email. I give you only tomorrow the 10th of March 2021 to fix this account. If I do not get an answer by tomorrow 16h00 I will do what I told you now. I will also take you to court. I say again I will not pay this account, as you will see I did not have even a working sim card. Thus do your job what you get paid for and fix my account . My normal account is R136 HOW DO YOU GET THIS????????? FIX MY ACCOUNT Thanks S Durand *** ***
as per email send on 25th of march:
DEAR CELL C, I AM SO VERY TIRED ASKING WITH NO ANSWERS, BEGGING WITH NO REPLY, PLEASE BE SO KIND TO ANSWER ME ON THIS ACCOUNT! MY CONTRACT WITH CELL C IS THE AMOUNT OF R150 PM, BUT THIS MONTH I RECEIVE AN ACCOUNT OF R314.09. I WANT TO KNOW WHY!!!?? I PAID THE AMOUNT BECAUSE YOU ARE GOING TO PENALISE ME IF I DO NOT PAY IT AS YOU HAVE DONE BUY NOT DEDUCTING FIBRE FROM MY ACCOUNT. I WANT TO KNOW THE FOLLOWING AND PLEASE I AM BEGGING YOU ANSWER ME ON ALL MY QUESTIONS
- WHY IS THE AMOUNT 314.09 ( I DID CANCEL THE UPGRADE PLEASE MAKE SURE IT IS CANCELED) THE LADY THAT CALLED ME LIE TO ME)
- WHEN IS THIS CONTRACT FINISHED? DATE PLEASE AND ALSO WHEN IS MY FINAL PAYMENT ON THIS CONTRACT: ***
- WHEN IS THIS CONTRACT FINAL INSTALLMENT: *** Phone number *** (when will it go over to prepaid?)
and again as per email also to The consumer and Cell C on the 10th of March:
Dear Consumer herewith my emails to Cell C to solve this problem, when I call in the phone it put down in my ear and on all these emails I never get an answer or a phone call from them and now they send me this account. Please help in this regard, I gave them time till tomorrow to fix my account. Regards S Durand Cell C Herewith attached all emails I have send to you regarding this account and the cancelation of the upgrade. Included also my account of R136 per month that was my installment every month, This month as you will see on the picture included you charge me RR314.09. How do you get that amount? PLEASE NOTE I WILL NOT PAY IT, THAT IS NOT MY AGREEMENT WITH CELL C I also DO NOT WANT TO UPGRADE I DO NOT ACXCE#PTD YOUR QUOTATION. And also take note if you want to charge me for a sim card that you send to me, that card does not work thus I will NOT pay for the delivery or the sim card. I am tired of fighting with you, This is on it`s way to the ombudsman and also to the newspaper and social media and as you will see I already include ICASA, they will take notice of this email. I give you only tomorrow the 10th of March 2021 to fix this account. If I do not get an answer by tomorrow 16h00 I will do what I told you now. I will also take you to court. I say again I will not pay this account, as you will see I did not have even a working sim card. Thus do your job what you get paid for and fix my account . My normal account is R136 HOW DO YOU GET THIS????????? FIX MY ACCOUNT Thanks S Durand *** ***
SD
Suretha D's update14 Apr 2021, 20:20
Reviewer Update
I wonder how this matter is sorted out? the amount on my account still show R161.28 payable on the end of April. How did you sort it out? My agreement on the actual contract was R149 pm, March you charge me R314 for March and now for April R161 I want to know where this comes from and what are you going to do about it. I also want to know if you have to cancel the contract?
as per email send on 25th of march:
DEAR CELL C, I AM SO VERY TIRED ASKING WITH NO ANSWERS, BEGGING WITH NO REPLY, PLEASE BE SO KIND TO ANSWER ME ON THIS ACCOUNT! MY CONTRACT WITH CELL C IS THE AMOUNT OF R150 PM, BUT THIS MONTH I RECEIVE AN ACCOUNT OF R314.09. I WANT TO KNOW WHY!!!?? I PAID THE AMOUNT BECAUSE YOU ARE GOING TO PENALISE ME IF I DO NOT PAY IT AS YOU HAVE DONE BUY NOT DEDUCTING FIBRE FROM MY ACCOUNT. I WANT TO KNOW THE FOLLOWING AND PLEASE I AM BEGGING YOU ANSWER ME ON ALL MY QUESTIONS
and again as per email also to The consumer and Cell C on the 10th of March:
Dear Consumer herewith my emails to Cell C to solve this problem, when I call in the phone it put down in my ear and on all these emails I never get an answer or a phone call from them and now they send me this account. Please help in this regard, I gave them time till tomorrow to fix my account. Regards S Durand Cell C Herewith attached all emails I have send to you regarding this account and the cancelation of the upgrade. Included also my account of R136 per month that was my installment every month, This month as you will see on the picture included you charge me RR314.09. How do you get that amount? PLEASE NOTE I WILL NOT PAY IT, THAT IS NOT MY AGREEMENT WITH CELL C I also DO NOT WANT TO UPGRADE I DO NOT ACXCE#PTD YOUR QUOTATION. And also take note if you want to charge me for a sim card that you send to me, that card does not work thus I will NOT pay for the delivery or the sim card. I am tired of fighting with you, This is on it`s way to the ombudsman and also to the newspaper and social media and as you will see I already include ICASA, they will take notice of this email. I give you only tomorrow the 10th of March 2021 to fix this account. If I do not get an answer by tomorrow 16h00 I will do what I told you now. I will also take you to court. I say again I will not pay this account, as you will see I did not have even a working sim card. Thus do your job what you get paid for and fix my account . My normal account is R136 HOW DO YOU GET THIS????????? FIX MY ACCOUNT Thanks S Durand *** ***
as per email send on 25th of march:
DEAR CELL C, I AM SO VERY TIRED ASKING WITH NO ANSWERS, BEGGING WITH NO REPLY, PLEASE BE SO KIND TO ANSWER ME ON THIS ACCOUNT! MY CONTRACT WITH CELL C IS THE AMOUNT OF R150 PM, BUT THIS MONTH I RECEIVE AN ACCOUNT OF R314.09. I WANT TO KNOW WHY!!!?? I PAID THE AMOUNT BECAUSE YOU ARE GOING TO PENALISE ME IF I DO NOT PAY IT AS YOU HAVE DONE BUY NOT DEDUCTING FIBRE FROM MY ACCOUNT. I WANT TO KNOW THE FOLLOWING AND PLEASE I AM BEGGING YOU ANSWER ME ON ALL MY QUESTIONS
- WHY IS THE AMOUNT 314.09 ( I DID CANCEL THE UPGRADE PLEASE MAKE SURE IT IS CANCELED) THE LADY THAT CALLED ME LIE TO ME)
- WHEN IS THIS CONTRACT FINISHED? DATE PLEASE AND ALSO WHEN IS MY FINAL PAYMENT ON THIS CONTRACT: ***
- WHEN IS THIS CONTRACT FINAL INSTALLMENT: *** Phone number *** (when will it go over to prepaid?)
and again as per email also to The consumer and Cell C on the 10th of March:
Dear Consumer herewith my emails to Cell C to solve this problem, when I call in the phone it put down in my ear and on all these emails I never get an answer or a phone call from them and now they send me this account. Please help in this regard, I gave them time till tomorrow to fix my account. Regards S Durand Cell C Herewith attached all emails I have send to you regarding this account and the cancelation of the upgrade. Included also my account of R136 per month that was my installment every month, This month as you will see on the picture included you charge me RR314.09. How do you get that amount? PLEASE NOTE I WILL NOT PAY IT, THAT IS NOT MY AGREEMENT WITH CELL C I also DO NOT WANT TO UPGRADE I DO NOT ACXCE#PTD YOUR QUOTATION. And also take note if you want to charge me for a sim card that you send to me, that card does not work thus I will NOT pay for the delivery or the sim card. I am tired of fighting with you, This is on it`s way to the ombudsman and also to the newspaper and social media and as you will see I already include ICASA, they will take notice of this email. I give you only tomorrow the 10th of March 2021 to fix this account. If I do not get an answer by tomorrow 16h00 I will do what I told you now. I will also take you to court. I say again I will not pay this account, as you will see I did not have even a working sim card. Thus do your job what you get paid for and fix my account . My normal account is R136 HOW DO YOU GET THIS????????? FIX MY ACCOUNT Thanks S Durand *** ***