LB
Lee B
1 reviews | Active since Oct 2022
13 Oct 2022, 17:24
Cell c .......DO THEY EVEN HAVE MANAGERS???
Shocking service, in fact disgusting the way they treat clients. I have been waiting over 1 month for someone in management to come back to me regarding their false advertising and NOT 1 manager has bothered to contact me. The customer service dept cannot assist. Several emails have been sent only to be re directed back to customer service who cannot assist.
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
13 Oct 2022, 18:08Good day Lee
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Kindly provide us with a reference number so that we can use to follow up with.
^NT
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Kindly provide us with a reference number so that we can use to follow up with.
^NT
Cell C's reply13 Oct 2022, 18:08
Official
Good day Lee
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Kindly provide us with a reference number so that we can use to follow up with.
^NT
Thank you for contacting us.
We sincerely apologise for the unpleasant experience. Kindly provide us with a reference number so that we can use to follow up with.
^NT
LB
Lee B's updateReviewer Update
13 Oct 2022, 18:25They never gave me a reference not once but i can provide an email address as this escalation that ive been promised has still never happened. Could you not get a
Manager to assist as this is ridiculous honestly.
Manager to assist as this is ridiculous honestly.
LB
Lee B's update13 Oct 2022, 18:25
Reviewer Update
They never gave me a reference not once but i can provide an email address as this escalation that ive been promised has still never happened. Could you not get a
Manager to assist as this is ridiculous honestly.
Manager to assist as this is ridiculous honestly.
LB
Lee B's updateReviewer Update
13 Oct 2022, 18:26Cell C Customer Service Case Number : *** this may help.
LB
Lee B's update13 Oct 2022, 18:26
Reviewer Update
Cell C Customer Service Case Number : *** this may help.
LB
Lee B's updateReviewer Update
13 Oct 2022, 20:29Yes i was sorted out with the cancellation. However I have NOT been sorted out with regards to my initial query whereby Cell c advertised a deal and cannot fulfil the deal from the first week of advertising, yet still advertised the deal. I want to know what happened to my application / query for that deal. Why can a manager NOT contact me and sort this out with me im so tired of correspondence backwards and forwards being pushed from pillar to post and nothing being resolved. I NEED TO SPEAK TO A MANAGER WHO KNOWS WHAT IS GOING ON WITH THE ONLINE DEALS PLEASE.
LB
Lee B's update13 Oct 2022, 20:29
Reviewer Update
Yes i was sorted out with the cancellation. However I have NOT been sorted out with regards to my initial query whereby Cell c advertised a deal and cannot fulfil the deal from the first week of advertising, yet still advertised the deal. I want to know what happened to my application / query for that deal. Why can a manager NOT contact me and sort this out with me im so tired of correspondence backwards and forwards being pushed from pillar to post and nothing being resolved. I NEED TO SPEAK TO A MANAGER WHO KNOWS WHAT IS GOING ON WITH THE ONLINE DEALS PLEASE.
LB
Lee B's updateReviewer Update
13 Oct 2022, 20:42This is 1 of the email addresses i was given to which i sent in my complaint yet still no reply.
*** i was given this email by the customer service consultant. No one bothers to give reference numbers they cant even give you a name of a manager. I fought long and hard just to get a managers email and eventually got given this email, but it didnt seem to help they too didnt give me a ref number. Its pathetic service.
*** i was given this email by the customer service consultant. No one bothers to give reference numbers they cant even give you a name of a manager. I fought long and hard just to get a managers email and eventually got given this email, but it didnt seem to help they too didnt give me a ref number. Its pathetic service.
LB
Lee B's update13 Oct 2022, 20:42
Reviewer Update
This is 1 of the email addresses i was given to which i sent in my complaint yet still no reply.
*** i was given this email by the customer service consultant. No one bothers to give reference numbers they cant even give you a name of a manager. I fought long and hard just to get a managers email and eventually got given this email, but it didnt seem to help they too didnt give me a ref number. Its pathetic service.
*** i was given this email by the customer service consultant. No one bothers to give reference numbers they cant even give you a name of a manager. I fought long and hard just to get a managers email and eventually got given this email, but it didnt seem to help they too didnt give me a ref number. Its pathetic service.
Cell C's replyOfficial
13 Oct 2022, 20:47Is this regarding your cancellation request? If yes, per our record feedback was provided to you.
^NT
^NT
Cell C's reply13 Oct 2022, 20:47
Official
Is this regarding your cancellation request? If yes, per our record feedback was provided to you.
^NT
^NT
LB
Lee B's updateReviewer Update
13 Oct 2022, 20:51No no no, please read what im telling you pay attention to the contents of my notes. This has NOTHING to do with the cancellation it has to do with the online deals ....... SERIOUSLY.
LB
Lee B's update13 Oct 2022, 20:51
Reviewer Update
No no no, please read what im telling you pay attention to the contents of my notes. This has NOTHING to do with the cancellation it has to do with the online deals ....... SERIOUSLY.
LB
Lee B's updateReviewer Update
13 Oct 2022, 20:53Think ive mentioned in three replies to you THEY HAVE NOT GIVEN ME A REF NUMBER. Please read carefully or call me so i can explain to you exactly what has trasnpired!
LB
Lee B's update13 Oct 2022, 20:53
Reviewer Update
Think ive mentioned in three replies to you THEY HAVE NOT GIVEN ME A REF NUMBER. Please read carefully or call me so i can explain to you exactly what has trasnpired!
LB
Lee B's updateReviewer Update
13 Oct 2022, 20:55If I dont get assistance I will be taking these chats to the public sector and NOT continue with them privately, so everyone can see what Im actually dealing with.
LB
Lee B's update13 Oct 2022, 20:55
Reviewer Update
If I dont get assistance I will be taking these chats to the public sector and NOT continue with them privately, so everyone can see what Im actually dealing with.
Cell C's replyOfficial
14 Oct 2022, 20:57Good day Lee,
We will follow up on this matter and revert to you.
^NT
We will follow up on this matter and revert to you.
^NT
Cell C's reply14 Oct 2022, 20:57
Official
Good day Lee,
We will follow up on this matter and revert to you.
^NT
We will follow up on this matter and revert to you.
^NT
LB
Lee B's updateReviewer Update
18 Oct 2022, 22:15I cannot believe you guys, Im still waiting for answers or a manager to call me back. Cell C your service levels are shocking to say the least.
LB
Lee B's update18 Oct 2022, 22:15
Reviewer Update
I cannot believe you guys, Im still waiting for answers or a manager to call me back. Cell C your service levels are shocking to say the least.