1 reviews | Active since May 2013

05 Oct 2017, 14:33

Cell C - Do not know what they are doing.

1. I took a new contract for R490 and at the end of the month I need to pay R730. According to customer care they automatically put a axtra R155 of data and airtime when your data is done to use as spare without me signing this. They do a credit check and just do it. I have been paying this over 3 months of extra money for something I have not signed off for. No one warned me, this is VERY ***** LIKE. Because their system said I already used R50 again (on the 5th of this month) I cant decrease it to 0 I need to phone at the end of the month .... This is ridiculous that I need to follow up and call on this bull**** and they don't even have a ticket system to log queries and make things happen. I can't believe I am supporting this outdated and unorganized service provider.

2. Sold me a Wireless internet router and told me I am in a LTE A + area. Now they call and say they have to much users in the area and do not know when they can upgrade the area to get better signal. This planning is just horrible and execution of projects are below standard.

I will never recommend Cell C to any friend, they system us flawed , I need to do all the work when they **** up and to make matters worse they **** me because they sign new devices to the area and now my internet is so slow I can barley browse.

This is the worst service provider I have been with. Utterly disgusting.

ALL I WANT IS TO GET WHAT I PAY FOR AND NOTHING MORE OR NOTHING LESS BUT CELL C WILL NEVER GET UP TO STANDARD !

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Replies (4)
Cell C
Cell C's reply05 Oct 2017, 14:40
Official

Good afternoon Aldwen

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply11 Oct 2017, 11:49
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply12 Oct 2017, 10:01
Official

Maropeng could not get hold of you on your contact numbers today and has not received feedback regarding the email he sent you on the 5th of this month.

Regards

Cell C | PN

Cell C
Cell C's reply12 Oct 2017, 10:01
Official

Maropeng could not get hold of you on your contact numbers today and has not received feedback regarding the email he sent you on the 5th of this month.

Regards

Cell C | PN