CELL C DO NOT HONOR THERE WORD...

Cell C Limited operates as a customer-first mobile operator in South Africa. The company promotes digital inclusion and enhances lives by delivering world-class products and services to empower and connect people in a way they choose. Wikipedia SO... This is Cell C's description on Wikipedia. I have had endless problems with Cell C from the beginning of lockdown in May 2020. They contacted me and said because i have been a loyal customer of theirs since there inception into South Africa i qualify for a package whereby i only have to pay for the minutes i use and the data i use during Lockdown. They did not honor this. It was not in righting, so it was my word against theirs. so i have a payment plan whereby i paid the arrears i owed every month. The plan was to be fully paid by the end of December 2020, which i did. then they contact me a few days ago saying i still owe R1064.00. This is after i have spoken to someone from the call center and they have told me my plan is paid and i can go back to my normal contract fees. The woman i spoke to about the extra R1064.77 told me that the call center (help line) were wrong. So if we cant phone the call center for queries, who can we phone? Its ridiculous. So after contacting the billing department i made a payment plan to pay the R1064.77 in the middle of Feb 2021 in full so as to catch up my arrears that i still had to pay. this was agreed upon by the billing department. Last night my fiber line was suspended. This is the 3rd time my line has been suspended after i have made payments arrangements with Cell c. Which i have honored every time. Then i try and call their 24 hour helpline and their business hours and Monday to Friday... NOT 24 HOURS AT ALL. I have been a customer of Cell C's from the beginning. I have had good service in the past, BUT in the year 2020 i have had the worst service possible. I will definitely be changing my contract when it is up to another service provider. Cell C has shown me nothing but disrespect by not sticking to their word over the past year. I warn everyone to not sign a contract with Cell C. They are useless...