1 reviews | Active since Nov 2010
Cell C do not Acknowledge my Email to cancel my Contract number ***
<p>My contract ends in December 2016 and I am very keen on ending my association with cell c for various reasons .I have emailed the customer service email address starting in November explaining that I am giving notice of termination but wish to retain my number as prepaid .They refuse to acknowledge this email request.I have sent a follow up and they still refuse to acknowledge .Once again their putrid service shows .Cell C could you please do the honorable thing and treat your clients requests as important</p>
We apologise for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want for our customers. One of our team members will contact you and assist.
Regards
Cell C | PN
We apologise for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want for our customers. One of our team members will contact you and assist.
Regards
Cell C | PN
After posting on hello peter I finally got aresponse in December from CellC.They promised to cancel contract end December 2012 .t is now mid January 2017 and Cell C have still not cancelled the contract .I have emailed the customer service again and they have not responded.Everytime I email customer service they pass the email on to their marketers who call me and try to sell me a new contract.What a bunch of ********s ,public please dont waste your time subscribing to this company.It seems that the only way to get through to them is through hello peter .Hello Peter should give them some space in their offices and give them a hellopeter email address.Can you please cancel my contract and put me on prepaid as per the arrangement made in December 2012.
After posting on hello peter I finally got aresponse in December from CellC.They promised to cancel contract end December 2012 .t is now mid January 2017 and Cell C have still not cancelled the contract .I have emailed the customer service again and they have not responded.Everytime I email customer service they pass the email on to their marketers who call me and try to sell me a new contract.What a bunch of ********s ,public please dont waste your time subscribing to this company.It seems that the only way to get through to them is through hello peter .Hello Peter should give them some space in their offices and give them a hellopeter email address.Can you please cancel my contract and put me on prepaid as per the arrangement made in December 2012.