CW
Charleen W
1 reviews | Active since Nov 2024
28 Nov 2024, 15:14
Cell C Dispute Amicably resolved ( Grateful for customer service )
Cell C.
I had a terrible time with all your protocols in order for me to get my number back.
I had to be the worst angry customer in a while.
I went through so much effort.
I was depleted, traumatized and tired of all the security questions I could not pass even though I am the owner of my sim.
Today.
I finally got my number back.
I am grateful for your calm and patient customer care skills.
All agents.
Not one agents, even though I was livid. Lost their temper or got arrogant and that goes a long way.
Thank you Cell C
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
28 Nov 2024, 15:24Dear Charleen West,
Thank you for getting in touch.
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced while retrieving your number. We understand how stressful this situation was and regret the impact it had on you.
We’re glad to hear you were able to recover your number, and we truly appreciate your kind words about our customer care team. We will be sure to pass along your feedback.
While we recognize the process wasn’t ideal, we are committed to improving and ensuring smoother experiences moving forward. Thank you for your patience and for allowing us to resolve this issue.
Regards,
Cell C | CW
Thank you for getting in touch.
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced while retrieving your number. We understand how stressful this situation was and regret the impact it had on you.
We’re glad to hear you were able to recover your number, and we truly appreciate your kind words about our customer care team. We will be sure to pass along your feedback.
While we recognize the process wasn’t ideal, we are committed to improving and ensuring smoother experiences moving forward. Thank you for your patience and for allowing us to resolve this issue.
Regards,
Cell C | CW
Cell C's reply28 Nov 2024, 15:24
Official
Dear Charleen West,
Thank you for getting in touch.
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced while retrieving your number. We understand how stressful this situation was and regret the impact it had on you.
We’re glad to hear you were able to recover your number, and we truly appreciate your kind words about our customer care team. We will be sure to pass along your feedback.
While we recognize the process wasn’t ideal, we are committed to improving and ensuring smoother experiences moving forward. Thank you for your patience and for allowing us to resolve this issue.
Regards,
Cell C | CW
Thank you for getting in touch.
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced while retrieving your number. We understand how stressful this situation was and regret the impact it had on you.
We’re glad to hear you were able to recover your number, and we truly appreciate your kind words about our customer care team. We will be sure to pass along your feedback.
While we recognize the process wasn’t ideal, we are committed to improving and ensuring smoother experiences moving forward. Thank you for your patience and for allowing us to resolve this issue.
Regards,
Cell C | CW