sM
simphiwe M
1 reviews | Active since Sept 2019
20 Jun 2022, 17:12
Cell C disorganized Poor service
Our device was sent to cell C repairs for repair in April and we were told that the quote to repair was R9900 which they said they will replace the device and were asked to pay for the excess which we did pay on the day we were asked and they said they will courier the new phone in 5 days and they sent the old phone back and not a new device. When we called to enquire they said we need to rebook the device again and they can't collect it in Queenstown as they don't do that and we took the device to East London Cell C store and they said they don't accept devices we must call the device repairs to collect and when we called them they said the excess was received late and we need to rebook the phone at Cell C store again for it to be assessed and we have been sent from pillar to post with no assistance in sight. It's been 3 months since we first book the phone and no assistance has been given.
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Replies (2)sM
simphiwe M's updateReviewer Update
22 Jun 2022, 14:53Cell C's response was sorry for your experience and will sort it out. Then they sent the same email more than 5 times saying we must rebook the device.
Good Afternoon this must be the twentieth email that's being forwarded by a different person saying the same thing that we must rebook the device.
Kindly note that we received an email saying the claim was approved on the 23 May 2022 at 08:32 and advised to pay excess of R650 which we did pay and sent proof of payment at 14:43 on the 23 may 2022. On the 24 May 2022 confirmation that proof of payment was received waiting allocation. We called a day later and we were informed that a new device will be dispatched and we will receive in 5 working days. We received a call from Cell C Vincent Park that the device has arrived and when we fetched it, it was the old device and we called the insurance and we were advised to rebook it and we went to the store Cell C Vincent Park, East London and they said they no longer accepting devices we must call the insurance to send a courier to fetch the device and we did that and called the insurance and we were asked to called repairs and did that and everyone says we must rebook the phone at Cell C store.
No assistance have been received and no one is listening to us.
Regards ZINTLE MDINGI
Good Afternoon this must be the twentieth email that's being forwarded by a different person saying the same thing that we must rebook the device.
Kindly note that we received an email saying the claim was approved on the 23 May 2022 at 08:32 and advised to pay excess of R650 which we did pay and sent proof of payment at 14:43 on the 23 may 2022. On the 24 May 2022 confirmation that proof of payment was received waiting allocation. We called a day later and we were informed that a new device will be dispatched and we will receive in 5 working days. We received a call from Cell C Vincent Park that the device has arrived and when we fetched it, it was the old device and we called the insurance and we were advised to rebook it and we went to the store Cell C Vincent Park, East London and they said they no longer accepting devices we must call the insurance to send a courier to fetch the device and we did that and called the insurance and we were asked to called repairs and did that and everyone says we must rebook the phone at Cell C store.
No assistance have been received and no one is listening to us.
Regards ZINTLE MDINGI
sM
simphiwe M's update22 Jun 2022, 14:53
Reviewer Update
Cell C's response was sorry for your experience and will sort it out. Then they sent the same email more than 5 times saying we must rebook the device.
Good Afternoon this must be the twentieth email that's being forwarded by a different person saying the same thing that we must rebook the device.
Kindly note that we received an email saying the claim was approved on the 23 May 2022 at 08:32 and advised to pay excess of R650 which we did pay and sent proof of payment at 14:43 on the 23 may 2022. On the 24 May 2022 confirmation that proof of payment was received waiting allocation. We called a day later and we were informed that a new device will be dispatched and we will receive in 5 working days. We received a call from Cell C Vincent Park that the device has arrived and when we fetched it, it was the old device and we called the insurance and we were advised to rebook it and we went to the store Cell C Vincent Park, East London and they said they no longer accepting devices we must call the insurance to send a courier to fetch the device and we did that and called the insurance and we were asked to called repairs and did that and everyone says we must rebook the phone at Cell C store.
No assistance have been received and no one is listening to us.
Regards ZINTLE MDINGI
Good Afternoon this must be the twentieth email that's being forwarded by a different person saying the same thing that we must rebook the device.
Kindly note that we received an email saying the claim was approved on the 23 May 2022 at 08:32 and advised to pay excess of R650 which we did pay and sent proof of payment at 14:43 on the 23 may 2022. On the 24 May 2022 confirmation that proof of payment was received waiting allocation. We called a day later and we were informed that a new device will be dispatched and we will receive in 5 working days. We received a call from Cell C Vincent Park that the device has arrived and when we fetched it, it was the old device and we called the insurance and we were advised to rebook it and we went to the store Cell C Vincent Park, East London and they said they no longer accepting devices we must call the insurance to send a courier to fetch the device and we did that and called the insurance and we were asked to called repairs and did that and everyone says we must rebook the phone at Cell C store.
No assistance have been received and no one is listening to us.
Regards ZINTLE MDINGI
sM
simphiwe M's updateReviewer Update
22 Jun 2022, 15:02We have been expecting Cell C's call as they promised to sort out the issue and we would receive their call soon but all we got was another 3 sets of emails saying the same thing but signed by different people, saying by the time the excess was received the repairs turnaround time had already passed we must rebook the device where? Insuranc says at the store and the store says call insurance so that they fetch the device. No assistance insight
I don't how is that helping.
I don't how is that helping.
sM
simphiwe M's update22 Jun 2022, 15:02
Reviewer Update
We have been expecting Cell C's call as they promised to sort out the issue and we would receive their call soon but all we got was another 3 sets of emails saying the same thing but signed by different people, saying by the time the excess was received the repairs turnaround time had already passed we must rebook the device where? Insuranc says at the store and the store says call insurance so that they fetch the device. No assistance insight
I don't how is that helping.
I don't how is that helping.