CELL C Disgusts me with their service
A very bad experience! I was an Iconnect client and was very happy with the service i received, even on weekends. Cell C took over my account, and twice I have have had the worst experience. I called today to find out why sites are being blocked and the agent told me they need to troubleshoot. So, patiently i followed her instructions and we got nowhere. I specifically told her that 2 sites are beings blocked- sainsights.com and she is asking me to do speed tests??? I accessed these sites before, why is it being blocked now- Its a news website for crying out loud! I go on Facebook to complain and Cell C agent tells me- they do not block site, but i must fill out a form for the site that are restricted! I want someone VERY senior in CELL C to contact me to sort this out as your customer service is pathetic.
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Rekgabile confirmed that she has been in contact with you to assist with this matter. However, you advised her that someone is assisting you with this matter. She advised that she will send an unrestricting form to complete, which will assist in the interim.
Regards
Cell C | PN
Rekgabile confirmed that she has been in contact with you to assist with this matter. However, you advised her that someone is assisting you with this matter. She advised that she will send an unrestricting form to complete, which will assist in the interim.
Regards
Cell C | PN