Cell c disgusting service

I am having a problem with cell c. January 2020 I was unemployed and went to the store, was given a form to fill in n also gave supporting documents, which were faxed by the consultant from cell c store. There was never a response from them. I was called by different consultants to pay the amount owing, which I explained to the consultant that I dont have money hence I have submitted required documents to be assisted with monthly payment until I am employed again. They promised to forward banking details which they both did not do so. That was Marh and April 2020. My cell number was deactivated n was told that I need to make full payment first.

I called customer service on May month asking what is happening with my account. I was told that I need to pay and I asked for banking details, I got them but when using my banking app it redirected me to choose public receipiant and was able to do the payment, it was send to proof of payment, customer service email, there was no response. I called was told that they have received my email n they will escalate the matter to legal department. No one contacted me. I called customer service and was told to that they dont know the turn around time from legal department before they respond. I was told to forward the proof if payment to debtreview, still there was no answer. I also forwarded the may payment, no response. When I call they will always say legal department staff is working from home.

Since the 1st june 2020 I have been calling customer service,asking to be assisted with activation of my account. The response differ from all the consultants I speak with. Last week there was one called Rwonda who said she can not do anything about my situation as legal department staff is not easy to get hold of them. I then requested to speak to her team leader she said I should hold on, when she came back to the phone she said her team leader is busy on the line she will call me, she did not. This week Two consultants assisted me n locked in my request still no response. On friday I made a follow up n was told that my account is permanently deactivate and should send my proof of payments to escalating queries email no response I am frustrated pls assist I dont know what to do because cell c service it's disgusting.