1 reviews | Active since Jun 2020
Cell C - disgusting service
Trying to cancel contracts with Cell C is virtually impossible. Sent all documents on the 17th April, consultant verified that the contract can be cancelled, received an email with the settlement amount of R84,59, tried to load the beneficiary to make the payment and got an error, sent the consultant an email with a screenshot and told to please debit my account. Heard nothing from him for a month. Was then debited with the full rental amount. Sent an email. Spoke to another consultant who promised to speak to manager to fix this as she managed to trace my cancellation email, then heard nothing from her. Then got an SMS confirming that I will be debited again in June. Sent an email. Another consultant called me, was ******** of all my previous communication, she then proceeded to open a case and what do you know, no communication from her after that. that was 3 weeks ago. If you debit my account at the end of June you will face the consequences. Stop being dishonest and *****ing from us, whilst hiding behind your call center and customer services that know nothing
Apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
Apologies for the unpleasant service experienced.
We will look into the matter and revert back.
^SM
