CELL C - DISGUSTING SERVICE

After the report i issued on Friday 16/10 on this website was contacted and asked to buy a new sim card and sim swap would be done free of charge. After doing so i am still waiting from Tuesday to have my phone sorted and i have called the call centre several times - just get frustrated explaining the same same issue to soo many different people, there is just no follow up!!!! My query was escalated to the sim swap dept on Tuesday and was promised that i would be contacted yesterday by 12:00 - i am still waiting. This is my second complaint Cell C your just don't seem to care about good customer service - really wish i had not upgraded my contract with yourll. This is the third week i have not been able to use my phone when is this going to be sorted - your in store could not help and now your customer service cant help either. I am not interested in your apologies Cell C they mean nothing and are just empty promises. I want my phone sorted TODAY!!!