MC
Merisa C
1 reviews | Active since Oct 2019
30 Nov 2020, 10:49
CELL C - DISGUSTING OPEN ******* ACCOUNT AND DEIBT MY ACCOUNT!!
Disgusting - I phoned on the 10th of October to closed a account and a 2nd Fibre account was *******ly opened on my name and R1007.77 debited from my account this after I picked up their mistake and called them (CF165977). Today I an told that I need to go to a police station and do an affidavit to this affect to get my money back!!!!!!!!!!!!!!!!!!!!!!!!
Are you joking!!!!!!!!!!!!!!!!!!!!!! Let's see if ANYone from CELL C will call ***) with good news that I will get my money and they will close the ******* 2nd account - -do you JOB!!!!!!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
30 Nov 2020, 11:08Good day Merisa Calitz
Thank you for contacting Cell C.
Our team will contact you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will contact you to provide assistance.
Regards
^MP
Cell C's reply30 Nov 2020, 11:08
Official
Good day Merisa Calitz
Thank you for contacting Cell C.
Our team will contact you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
Our team will contact you to provide assistance.
Regards
^MP
MC
Merisa C's updateReviewer Update
30 Nov 2020, 12:25I have contacted your team 3 times today and all they say is I must prove this is ***** or pay R3000 to closed the ******* 2nd account - YOUR team is not phoning me at all - when will this happen?? You have my money so why phone?
This is discussing and a joke that Cell C can commit ***** and I must supply proof - what about your recordings? I was told this will not help, are you serious??
I was told I have to submit and affidavit - sure I have all the time for this - sure I will run around or Cell C will keep taking my money and if I stop the debit order my credit will be *****ed.
Again what team member will phone me when I phone 3 times today and all your Supervisors/Managers refuse to speak to me because the are BUsy??? They keep communicate true the agent which is proof they don't want to speak to be directly! Proof they do have time to speak to me but don't want to.
What is your timeframe? 24-48 hours!
This is discussing and a joke that Cell C can commit ***** and I must supply proof - what about your recordings? I was told this will not help, are you serious??
I was told I have to submit and affidavit - sure I have all the time for this - sure I will run around or Cell C will keep taking my money and if I stop the debit order my credit will be *****ed.
Again what team member will phone me when I phone 3 times today and all your Supervisors/Managers refuse to speak to me because the are BUsy??? They keep communicate true the agent which is proof they don't want to speak to be directly! Proof they do have time to speak to me but don't want to.
What is your timeframe? 24-48 hours!
MC
Merisa C's update30 Nov 2020, 12:25
Reviewer Update
I have contacted your team 3 times today and all they say is I must prove this is ***** or pay R3000 to closed the ******* 2nd account - YOUR team is not phoning me at all - when will this happen?? You have my money so why phone?
This is discussing and a joke that Cell C can commit ***** and I must supply proof - what about your recordings? I was told this will not help, are you serious??
I was told I have to submit and affidavit - sure I have all the time for this - sure I will run around or Cell C will keep taking my money and if I stop the debit order my credit will be *****ed.
Again what team member will phone me when I phone 3 times today and all your Supervisors/Managers refuse to speak to me because the are BUsy??? They keep communicate true the agent which is proof they don't want to speak to be directly! Proof they do have time to speak to me but don't want to.
What is your timeframe? 24-48 hours!
This is discussing and a joke that Cell C can commit ***** and I must supply proof - what about your recordings? I was told this will not help, are you serious??
I was told I have to submit and affidavit - sure I have all the time for this - sure I will run around or Cell C will keep taking my money and if I stop the debit order my credit will be *****ed.
Again what team member will phone me when I phone 3 times today and all your Supervisors/Managers refuse to speak to me because the are BUsy??? They keep communicate true the agent which is proof they don't want to speak to be directly! Proof they do have time to speak to me but don't want to.
What is your timeframe? 24-48 hours!
MC
Merisa C's updateReviewer Update
01 Dec 2020, 18:35Thank you for NOT calling as promised - received a call to say a Manager will contact me...............nothing!!!! This was 24hours ago......still waiting......
MC
Merisa C's update01 Dec 2020, 18:35
Reviewer Update
Thank you for NOT calling as promised - received a call to say a Manager will contact me...............nothing!!!! This was 24hours ago......still waiting......
MC
Merisa C's updateReviewer Update
02 Dec 2020, 15:16We are now at 48hours and no call from Cell C.................still refusing to close the account, send my affidavit to the ***** department all I received was an automated reply.......... It seems I will end up with bad credit thanks to Cell C...........
MC
Merisa C's update02 Dec 2020, 15:16
Reviewer Update
We are now at 48hours and no call from Cell C.................still refusing to close the account, send my affidavit to the ***** department all I received was an automated reply.......... It seems I will end up with bad credit thanks to Cell C...........
MC
Merisa C's updateReviewer Update
03 Dec 2020, 15:42Still waiting for any kind of feedback no one is prepare to assist in anyway now 72hours no call....48 hours ago mailed the ***** department and no response....nothing.......this is a joke
MC
Merisa C's update03 Dec 2020, 15:42
Reviewer Update
Still waiting for any kind of feedback no one is prepare to assist in anyway now 72hours no call....48 hours ago mailed the ***** department and no response....nothing.......this is a joke