1 reviews | Active since Aug 2021
CELL C - DISGUSTED - RACIAL and RUDE
I am disgusted by the service. My phone was ****** 2 weeks ago on a Friday night. The following day I phoned the call center to arrange another contract as I did not have insurance on my phone. I chose the R499 a month for the S21. I was told I would receive it in the week. After over 20 calls to the call center during the week with different information, from the Monday night telling me my phone is with the couriers to Wednesday that they do not have stock to Thursday and Friday telling me they have not added my information onto the system, ENOUGH was ENOUGH! So I went to Cell C at Greenstone Mall on the Friday (a week after applying for my new contract)and they told me my phone would arrive the following week. I pushed for them to get an S21 delivered as at this point which was a week later I still did not have a cell phone. The lady then phone the Greenstone Cell C area manager and told her to cancel my R499 contract and give me the S21plus. So I argued the point and they told me R499 special is not longer availabel i need to choose another contract as i refeused to walk out without a phone due to Cell C call centre not knowing what they are doing. I am now sitting with a contract paying R799 a month on top of my other contract which I upgrades in December and the phone was ******. Friday night i went home and I spoke to a guy from Cell c=call centre who advise my R499 contract was not yet cancelled and they are not allowed to issue me a new contract untill i receive the device for the R499 contract, I was told to go back to the Greenstone shop on the Saturday morning even though the box was open and not set up as yet. Cell C in Greenstone and the area manager refused to cancel the R799 contract. I disgusts me. Is it a racial thing that the dont listen to me as a customer because the whole team seem to lack customer care skills, including Cell C shop in Greenstone
You are not understanding my point. My point is I was approved for the 499 a month deal, and I ended up having to open a different contract for R799 because of your Greenstone office, and the information they provided me was incorrect and they were too lazy to phone other branches to find out if they had stock. . So right now, your return policy means nothing to me. Just like I meant nothing to you Greenstone branch and Call centre as a customer. So I suggest you have someone sort this mess out as I could not sit another day without my phone, it was affecting my job which your branch was not really interested in hearing. The area manager didn't even suggest checking with another branch for the phone they just told me straight I need to open another contract. And by my understanding, that was not allowed as the other one had to be completely canceled first which it wasn't. If I wanted a R799 contract I would have taken it from the beginning. Hence why I too the 499 contract as it is more affordable for me. So once again I am asking you to sort this mess out and change me back to the contract I originally app**** for. you take this phone i have or can gladly fetch it. But the contract I app**** for was valid and Greenstone told me I cannot take that contract out as it is finished. The only way to get a phone with the Greenstone branch was to take another contract, it was clearly too much effort phoning other branches to see if they had stock of the S21.
You are not understanding my point. My point is I was approved for the 499 a month deal, and I ended up having to open a different contract for R799 because of your Greenstone office, and the information they provided me was incorrect and they were too lazy to phone other branches to find out if they had stock. . So right now, your return policy means nothing to me. Just like I meant nothing to you Greenstone branch and Call centre as a customer. So I suggest you have someone sort this mess out as I could not sit another day without my phone, it was affecting my job which your branch was not really interested in hearing. The area manager didn't even suggest checking with another branch for the phone they just told me straight I need to open another contract. And by my understanding, that was not allowed as the other one had to be completely canceled first which it wasn't. If I wanted a R799 contract I would have taken it from the beginning. Hence why I too the 499 contract as it is more affordable for me. So once again I am asking you to sort this mess out and change me back to the contract I originally app**** for. you take this phone i have or can gladly fetch it. But the contract I app**** for was valid and Greenstone told me I cannot take that contract out as it is finished. The only way to get a phone with the Greenstone branch was to take another contract, it was clearly too much effort phoning other branches to see if they had stock of the S21.
No one has called me regarding my complaint as yet. But they did phone me about home fibre. if I received better service, then I would look at Cell c home fibre. I have been a loyal customer for almost 20 years, no word of a lie. I would like this sorted ASAP as I will cancel my debit order if this is not going to resolve this week. I would hate to go to the media about ****** and bad service from Cell C. It wouldn't look good.
No one has called me regarding my complaint as yet. But they did phone me about home fibre. if I received better service, then I would look at Cell c home fibre. I have been a loyal customer for almost 20 years, no word of a lie. I would like this sorted ASAP as I will cancel my debit order if this is not going to resolve this week. I would hate to go to the media about ****** and bad service from Cell C. It wouldn't look good.