Cell c disgrace took another debit order after stating my contract has been canceled in August 2020

Item: Cell C
Rating: 1
Author: Bonita N

After putting up this post in November I was told that the contract was canceled only to find another debit order go off from my account yesterday. I will be going to the ombudsman in January as that seem to be the only way forward with this company.

It's been 5 months that I have phoned and emailed and went into cell c store for cancelation of my data contract. It still hasn't been canceled. I have logged numerous complaints but it all falls onto death ears. I have decided the only way forward is to close my bank account where the debit order is taking from monthly and I have compiled all references numbers and kept emails asking CELLC to cancel and they simply refuse to help me. I will Never again take out any sort of service from Cell C as this is so unexceptable. I have been paying for a contract I don't use for more than two years now I took out the contract in 2016

Helpful (0)

Replies (2)

Cell C's replyOfficial

22 Dec 2020, 10:20

Good day Bonita

Thank you for contacting us.

The contract has been terminated. However, the account is in arrears.

^NT

Cell C's reply22 Dec 2020, 10:20

Official

Good day Bonita

Thank you for contacting us.

The contract has been terminated. However, the account is in arrears.

^NT

Bonita N's updateReviewer Update

22 Dec 2020, 10:42

So how am I supposed to know what the amount outstanding is? You can deduct the amount off from the two years I haven't used the data contract and still paid for it. And for the last 6 months that I have been trying to cancel the contract and reverses the debit orders I will not be held responsible for the amount after I have asked to cancel the contract. It doesn't make sense because on clear score it still shows the data contract is active

Bonita N's update22 Dec 2020, 10:42

Reviewer Update