Cell C Discriminating people under debt review

Item: Cell C
Rating: 1
Author: Wian L

I have been a client of Cell C for more that 10 years, and have 3 contracts with them. I phoned them to upgrade on one of my contracts as it's due for an upgrade. Now they tell me that it's declined because I am under debt review. What I don't understand is that I previously upgraded on my other contracts whilst being under debt review, and no problem. I never missed one payment on my debit orders, and now being discriminated for being under debt review...

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Replies (2)

Cell C's replyOfficial

05 Nov 2021, 12:04

Hi Wian

Thank you for getting in touch with us.

We have received your review regarding an upgrade.

Kindly note that we no longer offer new credit to customers under debt review because we work within The National Credit Regulations.

^NZ

Cell C's reply05 Nov 2021, 12:04

Official

Wian L's updateReviewer Update

05 Nov 2021, 12:27

Yes that is understandable, but this is not new credit, its an upgrade (actually a down grade) seen that the upgrade is less than what I am currently paying.
In January 2021 I upgraded on my other line whilst under debt review with no problem, no you are not able to...
So If your contract expires, Cell C will stop my services? because by not cancelling then that will also be considered as new credit?

Wian L's update05 Nov 2021, 12:27

Reviewer Update