NW
Noel W
1 reviews | Active since May 2021
04 Oct 2022, 19:26
Cell C discriminates against pre-paid customers
Residents of Maclear (Nqanqaru) have been subject to no Cell C reception for the past week and intermittent service for longer. Interesting there seems to be ************** against pre- paid customers as some contract customer still have service. My email to complain to Cell C customer service remains unanswered.
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Replies (2)
Cell C's replyOfficial
04 Oct 2022, 21:38Hi Noel Wagenaar
Thank you for reaching out.
Kindly be advised we have roaming agreement with MTN for prepaid customers and Vodacom for contract customers hence that can happen that one might have network issues and the other be okay .
We have reset your settings Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select MTN.
^NH.
Thank you for reaching out.
Kindly be advised we have roaming agreement with MTN for prepaid customers and Vodacom for contract customers hence that can happen that one might have network issues and the other be okay .
We have reset your settings Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select MTN.
^NH.
Cell C's reply04 Oct 2022, 21:38
Official
Hi Noel Wagenaar
Thank you for reaching out.
Kindly be advised we have roaming agreement with MTN for prepaid customers and Vodacom for contract customers hence that can happen that one might have network issues and the other be okay .
We have reset your settings Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select MTN.
^NH.
Thank you for reaching out.
Kindly be advised we have roaming agreement with MTN for prepaid customers and Vodacom for contract customers hence that can happen that one might have network issues and the other be okay .
We have reset your settings Please follow the below steps and let us know how it goes. From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select MTN.
^NH.
NW
Noel W's updateReviewer Update
06 Oct 2022, 07:56Thank you for the reply- MTN is the problem then, mtn subscribers in Maclear have also been without service. Please put pressure in your roaming partner to fix the Maclear tower.
NW
Noel W's update06 Oct 2022, 07:56
Reviewer Update
Thank you for the reply- MTN is the problem then, mtn subscribers in Maclear have also been without service. Please put pressure in your roaming partner to fix the Maclear tower.