Cell C discontinues client's numbers without warning.

Shocking. This morning when a friend tried to phone me he got a message saying :" The number you have dialed is no longer registered on the network." After going in to a cell c shop and phoning their head office I was notified that my number was discontinued or removed from the network because I have not recharged my pay as you go SIM in 6 months. I have not received any notifications prior to this to inform me that this might happen. The operator simply said: "it was stated in the terms and conditions".

Furthermore I am not able to get the number back at all. All my friends, family and contacts have this number. I have been a customer for 5 years and this is what I get in return. I use this number for work, online banking and many other services.

I work in a service industry as well and this, to me, is absolutely unacceptable!