Cell C disconnected a widow's contract and phone.

We have tried to split a contract where a person was paying for two phones - one of the contracts belongs to a now deceased person. The widow wanted to keep her contract and terminate the other, however they have failed to do anything. Beyond sending the widow into a circle of emails and phone calls that lead nowhere (either to discontinued lines or dead emails).

Both phones have been disconnected by Cell C, leaving the widow stuck without any way of contacting her family, doctors or anyone during this difficult time.

Instead of assisting, they keep asking for documents to be emailed to proof the death and to proceed with the contract-termination. After sending these documents, they keep asking for the same document.

This shameful and disgusting customer service has led the widow to seek help from a friend, just to be able to contact family.

You should be ashamed of such poor service and absolutely garbage customer service. Get better or get lost Cell C!