Cell C disappoints from the start

A big thanks to Nelly at Cell C for resolving my issue. She was able to do my number change within a few minutes after doing the proper security checks with a smile. This makes my heart so glad that I can still speak to someone who really cares about customers. So often we just see it as our job and forget that it is a real live person on the other end of the line who has feelings. I've dealt with too many companies in the past year who just give bad service and just don't care to resolve anything. Customer service associates at these companies don't know the meaning of the customer service. They often have bad attitudes and the word sorry just never occurs to them. My policy in such instances is to take my business away from that company. In the process I have lost thousands of rands moving to different providers. Today Nelly has helped to erase the bad memories of the past year. Yes, even for other companies. Not just because she resolved my issue, but because she did it with such kindness and never once acted irritated or impatient with me. This interaction has restored my faith in Cell C as a company and I already believe in their products. It has also given me hope for South African customer service. Cell C give Nelly a raise. Better yet, give her promotion. We need more people like her to get our country back to where it needs to be. Nelly I will have a happy festive season because of you and I hope that you have one too.