ML
Marek L
1 reviews | Active since Feb 2021
10 Feb 2021, 18:49
Cell C disappoints again in spectacular style..
Once again dispicable service from Cell C. Website says customer service 24 hrs, all numbers that you can get through to which exclude technical help, say they close at 17h00. I have no network connection where I live and work apparently because they migrating to new roaming agreements with Vodacom and MTN. No notification to customers. Where is our recourse or compensation as loyal customers? Where is there any effort or customer service? Why do we as South Africans stand for this? Does anyone care? Customers, who are they?
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Replies (2)ML
Marek L's updateReviewer Update
10 Feb 2021, 23:14Hi there thanks for the reply. Would be good if you read my complaint. I've spe t a week calling Cell C with no joy whatsoever from any of the numerous people I've spoken to. The reason I am with Cell C is because it was the only network that had some sort of signal in the signal hole I live in. So if you roam with either MTN or Vodacom, I'll literally have 0 signal. So no help at all. Once again, why would you need customers??? Never mind keeping them happy...
ML
Marek L's update10 Feb 2021, 23:14
Reviewer Update
Hi there thanks for the reply. Would be good if you read my complaint. I've spe t a week calling Cell C with no joy whatsoever from any of the numerous people I've spoken to. The reason I am with Cell C is because it was the only network that had some sort of signal in the signal hole I live in. So if you roam with either MTN or Vodacom, I'll literally have 0 signal. So no help at all. Once again, why would you need customers??? Never mind keeping them happy...
Cell C's replyOfficial
11 Feb 2021, 08:16Hi Marek
We have escalated your query for assistance.
Our team will be in touch to assist.
^NZ
We have escalated your query for assistance.
Our team will be in touch to assist.
^NZ
Cell C's reply11 Feb 2021, 08:16
Official
Hi Marek
We have escalated your query for assistance.
Our team will be in touch to assist.
^NZ
We have escalated your query for assistance.
Our team will be in touch to assist.
^NZ