CELL C disappoints again and again...

Today I struggled to change my banking details with the cellphone provider, Cell C. The more I deal with the company, the more I realise that there is no hope for it to survive.

The request was a simple procedure: I requested an operator to change my current banking billing details for two data contracts to another bank account.

1. There is no email address (on the Cell C website) where one could communicate important information with the service provider. 2. I attempted to log a ticket, but the website did not allow me enter my name, surname of mobile number. I wrote the information that I wanted to communicate in the message space. When I pressed the "send" button, the comments insisted that I provide my name, surname and mobile number... items that the page would not allow me to enter. 3. When I phoned the service provider, the operator claims that he/she cannot hear me and that my line was breaking up. I have never had a complaint like that before from anyone. I have a iPhone with a good signal reception. 4. When I eventually reached an operator who could hear me for a while, I gave the information, explaining that the billing should henceforth be done on a business banking account. She took down the information and repeated it to me to check that it was correct. Then long silences followed. I asked her for an email address to which I could forward my information. She ignored my request. I then asked her to return my call, upon which she said that they cannot call out. (The call was from my mobile phone which is from another service provider. I have to pay for it.) Then she told me to hold on. She then disappeared for 18 minutes while I had to listen to the most insipid tune on a loop. To add insult to injury, she dumped my call which went straight though to an evaluation call-tag. Needless to say what my rating was.

This was not the first time that I experienced extremely bad service from this service provider. A previous time I took the trouble to write an email which I mailed to the provided email address, *** , but with no reaction whatsoever to this day. I re-sent the email a couple of time to the same email address. I also tried to find a local Cell C shop/office in Bloemfontein, but no-one could provide me with any information. Thus: I am stuck with nauseating telephone conversations that are cut off, or where operators "cannot hear me", or transfer you to who-knows-who.

As soon as my two data contracts with Cell C expire, I will not do business with the company again. I will discourage people never to do business with this service provider. I am deeply disappointed and frustrated with Cell C.