1 reviews | Active since Jun 2024
cell c - disappointment on disappointment
i have been a loyal, good paying client for over 10 years. on the 11th and 12th of January 2025 there was ONE person in the entire Cell C, that actually pro-actively contacted me about my mobile router package. I am due for upgrade now on my Mobile Broadband, and after 4 calls, i have still not been helped. i have explained that i want guidance and advice, as they are the supplier / service provider - instead, the ladies i've spoken to, just wants to cancel my contract, without doing a stitch of work or putting 1% effort into retaining me as a client. Can someone please phone me so that i can cancel my contract on my mobile broadband. i have now had it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration you have encountered and greatly appreciate your loyalty over the past decade. This is not the level of service we aim to provide to our customers. We have escalated your request to one of our dedicated consultants, who will assist you with your upgrade options and ensure you receive the support you need. You can expect to be contacted as soon as possible.
We value your business and we appreciate the opportunity to rectify this situation for you.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration you have encountered and greatly appreciate your loyalty over the past decade. This is not the level of service we aim to provide to our customers. We have escalated your request to one of our dedicated consultants, who will assist you with your upgrade options and ensure you receive the support you need. You can expect to be contacted as soon as possible.
We value your business and we appreciate the opportunity to rectify this situation for you.
Regards,
Cell C | TN