Cell C Disappointment

I am struggling to get a cancellation email for an account i had/have with cell c. After being promised receipt of this email after final payment (30 March 2021), i am still waiting. Instead, i recieve phone calls about another payment that has come out of nowhere. Customer service tells me i should have "automatically" recieved this cancellation email but also proceeds to tell me that i need to jump through hoops to have it sent "again" because this is protocol. Communication with the Cell C lawyers (SSDA) has also led nowhere, as they have been unresponsive and dont seem to know what is going on. I dont understand how both Cell C and the lawyers they hire can do so well in competing against each other with how little they actually help. It is extremely frustrating and disappointing to be treated in a way that feels Cell C has no regard for the customers they say are to be "valued" by their company. Reading the rest of the reviews on this website i can see that i am not the only one dealing with the very same "COMMUNICATION" issue and that speaks volumes.