Cell C disappoint once again

<p>I'm so irritated and frustrated with your *********** customer service right now!</p> <p>I placed an order for my upgrade on 10 June 2016 for the Huawei P8, by the 15th June I called in to follow up on the delivery of my handset. I was then told my handset was with the couriers on 13th June who then sent it back to Cell C warehouse for reasons unknown. </p> <p>I was then told my order would be replaced on the same day (15 June 2016)</p> <p>So today, 17 June, I call in once again to follow up on my delivery only to be told my order was not re-placed on the 15th. By this point I am speaking to the umpteetnth person already and nobody has answers. I am then told they will email whoever and request my order be replaced. Really now? Email? after that same email went unattended to on Wednesday morning?</p> <p>Eventually I speak to someone in the orders department and I'm told she will replace the order etc etc. In the same breath she tells me the P8 is discontinued and out of stock, so why exactly was she willing to place my order knowing there is no stock? When I questioned her on this she was lost and confused? </p> <p>I question your staffs quality of training, they ***********!</p> <p>Why in the first place was my handset sent back to the warehouse? Where is this handset now?</p> <p>Why was I not notified, had I not called in to follow up no-one would have told me?</p> <p>Why is your website and store catalogues advertising a handset that has now suddenly been discontinued?</p> <p>How is this customer service?</p> <p> </p> <p>My order was initially placed on the 10th when stock was still available.</p> <p>Due to your *********** service it is Cell C's responsibility to find me a P8 handset and have it delivered to me ASAP</p>