Cell C Direct - we don't do our jobs and lie to our customers

So I upgraded telephonically with a very nice gentleman at Cell C direct. I upgrade to the S9 Plus, unlimited contract. He informs me that the phone will be delivered by 31 May 2018 at the latest. He tells me they have stock, and after I offer to collect from a store, he says if I go to a store they will charge me another fee. On the 31st I follow up with the call centre - the order has not even been placed from their warehouse. They inform me that they have put it through and I will receive the phone on the 1st of June. I follow up again today - they confirm that the order has not gone to the warehouse yet and the phone will not be delivered. So I am taking out a premium contract for a premium phone and Cell C does not care - not doing their jobs and lying to their clients when they get caught out. Terrible service, do not care at all about customer service.