Cell C direct service

Im not someone to write bad reviews, but this experience with Cell C is just pushing me over the edge. I have 2 contracts with CellC and have no issues with them. I took out a Mecer Guru laptop bundle deal. Upon receiving and setting it up, i picked up that it was faulty. I informed cellc and it was booked in for assessment and collected on 25 Aug 2022. At this point i now dont have a laptop to work with. I was informed that the assessment was completed and that i was approved for an exchange. It frustrates me that i am the one that needs to call in and ask for feedback!! Today is the 6th of September 2022 and i still have no idea when ill be receiving my new laptop. Every time i call in the “matter” is being escalated!! CellC i need a speedy solution!!!