Cell C Direct Poor Customer service. Not Fulling upgrade contract agreement !

I have been a Cell C Direct client for a number of years. I upgraded my contract to the Samsung s20 FE in July 2021.They had a special which was as follows. If one upgraded the phone for a an R50 pm one could get the galaxy watch. I selected this deal and I made sure with the consultant that i will be receiving the watch which the consultant confirmed with me.I waited a long time while because there was stock issues which i understood.Evenetually the phone arrived WITHOUT the watch. After 20 plus calls and holding on for a long time and being transferred to one department to another no one could tell me why i did not receive my watch. The last excuse was the dispatch didn't send the phone. Eventually i found out that the consultant didn't add the watch to my contract and that they will listen to the recorded call. That was the last i heard. My patients wore thin and i contact the cellc Facebook page. Since July they(Facebook customer service team) were also not able to give me answer. Every occasion that I enquired the status of my complaint i was told the are still investigating it.I have tried to resolve this in a proper manner but it am done with trying. I am unfortunately stuck with them for another 2 years but i will definitely give my business to another network next time. In terms of the law of contract they did not fulfill the agreement and therefore I could cancel this whole deal but I like the phone I just want my watch which i am prepared to pay for R 50 per month AS per the deal they advertised!