YH
Yvonne H

1 reviews | Active since Aug 2017

07 Aug 2017, 16:32

Cell C Direct No stock in sight

<p>On the 31st of July 2017 I phoned Cell C direct for an upgrade. After enquiring about what phones they were offering I finally settled on the Lg G6. I was read through the contract agreement and everything was finalised. The consultant said I should expect the phone within 3-5 working days. Now the problems start! I called again on the 7th of July as it was the 5th working day to enquire as to why my phone hasnt been delivered yet. The consultant then tells me that there is currently no stock of the G6 and she cant give me a date as to when new stock will be available but could give an estimate of 2-3 weeks. Why in hell sell me a phone when you know you cant fufill the order in due time. To all other Cell C direct customer's be very careful ! </p>

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Replies (2)
Cell C
Cell C's reply08 Aug 2017, 07:13
Official

Good morning Yvonne

We will get one of our team members to check with our warehouse and assist. You will be contacted shortly.

Apologies for the manner in which this matter was handled.

Regards

Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 10:09
Official

Please be advised that Theodorah could not get hold of you on your contact number, however she sent an email advising you of this.

Kindly respond to her email with an alternative contact number and suitable time to contact you. She will keep trying.

Regards

Cell C | PN