CELL C DIRECT FAILS TO RESPOND AFTER more 15 CALLS

I upgraded my contract in December 2014. I received my upgrade phone in the second week of January 2015.<br> The phone that was promised by the sales person over the phone was not the phone in the box. The specifications was not to my satisfaction, and I called to change the phone.<br> <br> The couriers only collected the phone in February 2015. Since then, I have been on the line with various call centre agents. Everyone promises to return my call as soon as they get the CODE? I have called and sat on the phone for hours, trying to get another phone or just cancel the old one. I have been transferred from one department to another. My patience has been stretched to its limits. All I now want to do is cancel the upgrade. <br> <br> Invariably when we get transfered, the phones are disconnected. I wasted hours daily trying to get to a supervisor at the warehouse. Please help<br> <br> I have 3 Cell C contracts. As soon as this debacle is solved, and my contracts come to an end, i will not take out another contract with cell c. I have been with them since they started, but now are very angry and dont want anything to do with them anymore.