1 reviews | Active since Jun 2016

14 Jun 2016, 15:34

CELL C DIRECT: DISGUSTING SERVICE

<p>Sunday Afternoon I received a call from Cell C, confirming my order would be delivered on Monday, sms received and everything. So I made arrangements to be at the delivery address to receive order. And at 3pm the courier company delivred a SIM CARD, WOW! After explaining that I cannot take another day off from work i asked if the phone could be delivered to my office address, this was promised to be done as CELL C FAILED TO COMMUNICATE this order comes on two SEPERATE DELIVERIES (THIS MAKES NO SENSE), keeping in mind that the order for delivery was confirmed on Sunday.</p> <p> </p> <p><br />Neverthless, RAM couriers went out of their way to rectify this issue and delivered the phone to the office. ONLY TO DISCOVER THAT CELL C HAD MADE A MISTAKE WHEN THEY SENT THE ORDER!!!!!! A HUAWEI P8LITE INSTEAD OF P8.</p> <p> </p> <p><br />INCONVENIENCED AGAIN!!!!!!!!!</p> <p> </p> <p><br />Then your staff still has attitude after all this S@#& service, with a consultant at 084145, named Themba Sithole never phons back after promising to do so.</p> <p> </p> <p><br />Are your staff trained? Incomp. definitely. Does not have the required s**** set based on my experience.</p> <p>Do they apply the required attention to detail?</p> <p>Clearly NOT!!!!! at my inconvenience</p> <p>Your leadership (Supervisors, Team Leaders) Suc**** Send them on training!!!!!!! PLEASE!!!!!!</p> <p> </p> <p>AT THIS HOUR..... STILL NO PHONE, BUT A FANTASTIC SIM CARD!!!</p>

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Replies (1)
Cell C
Cell C's reply15 Jun 2016, 07:26
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will follow up on this matter and assist.

Regards

Cell C | PN