CELL C DIRECT: DISGUSTING SERVICE
<p>Sunday Afternoon I received a call from Cell C, confirming my order would be delivered on Monday, sms received and everything. So I made arrangements to be at the delivery address to receive order. And at 3pm the courier company delivred a SIM CARD, WOW! After explaining that I cannot take another day off from work i asked if the phone could be delivered to my office address, this was promised to be done as CELL C FAILED TO COMMUNICATE this order comes on two SEPERATE DELIVERIES (THIS MAKES NO SENSE), keeping in mind that the order for delivery was confirmed on Sunday.</p> <p> </p> <p><br />Neverthless, RAM couriers went out of their way to rectify this issue and delivered the phone to the office. ONLY TO DISCOVER THAT CELL C HAD MADE A MISTAKE WHEN THEY SENT THE ORDER!!!!!! A HUAWEI P8LITE INSTEAD OF P8.</p> <p> </p> <p><br />INCONVENIENCED AGAIN!!!!!!!!!</p> <p> </p> <p><br />Then your staff still has attitude after all this S@#& service, with a consultant at 084145, named Themba Sithole never phons back after promising to do so.</p> <p> </p> <p><br />Are your staff trained? Incomp. definitely. Does not have the required s**** set based on my experience.</p> <p>Do they apply the required attention to detail?</p> <p>Clearly NOT!!!!! at my inconvenience</p> <p>Your leadership (Supervisors, Team Leaders) Suc**** Send them on training!!!!!!! PLEASE!!!!!!</p> <p> </p> <p>AT THIS HOUR..... STILL NO PHONE, BUT A FANTASTIC SIM CARD!!!</p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
