Cell C Direct Annoying Calls

Good day

I have come to the point whereby I cannot work with Cell C anymore, your consultatnts promise the world and back but when simple things like aknowledgement and coming back to a client is above and beyond your abilities, then I am sorry.

I have pasted below all emails with regard to my matter for everyone to see because I find such service intollerable and ***********.

I ask Cell C very kindly to contact me with this matter as soon as possible and I do not want to talk to a consultant, I would like to speak to the Manager of director of Social Communication,

I am available for calls after 14:00 today.

Emails ;

Good day

I received two calls yesterday with the same annoying jingle.

Call times was 15:39 and 15:40.

Please look into the matter as I am dissatisfied with the investigation.

If will post another Hellopeter if I receive any further calls. This matter has now become an immense hinderence on my behalf.

Please acknowledge receipt of this e-mail.

Regards

J Malherbe





Jacques Malherbe <>
Apr 13 (7 days ago)



to Cell






Good day

I am still awaiting acknowledgement of my previous email, as a matter of fact every email I have sent you from 25 March

It does not help when you call me and inform me that I should email every time I received a call from cell c direct and then when I do so I am ignored, even when I ask for acknowledgement! if you dont want to assist me say so! Or if you are not in the office at least set a automatic reply on your email address indicating that you on leave.

I find this matter very appalling especially from a company that I hold numerous contracts with.

I find it right to lodge yet another complaint at Hellopeter if you do not contact me before next week Wednesday. It seems that is the only way in which your firms finds it well to answer any complaint.

Thank you

J Malherbe





Moses Mo***eng <***>
Apr 13 (7 days ago)



to me






Dear Mr.Malherbe

Thank you for contacting us.

I would like to firstly apologize for the inconvenience caused. After having spoken to you I escalated the matter over to our Sales as well as our upgrades team to monitor what is happening and I am yet to get feedback and yes I am in the wrong for having not gotten back to you. Please note that I will follow up with them on Tuesday and I will let you know then.

Regards

Moses Mo***eng

Moses Mo***eng
Social Media Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg

This email and its contents are subject to our email legal notice which can be viewed athttp://www.cellc.co.za/dl/cms/ downloads/Email_legal_notice. pdf
From: Jacques Malherbe []
Sent: 13 April 2017 05:31 PM
To: Moses Mo***eng
Subject: Re: Annoying calls from CellC Direct still ongoing

Jacques Malherbe <>
Apr 19 (1 day ago)



to Moses






Good day

My email has reference.

Can I please have the follow up as per your email, whereby you said Tuesday.

Thank you

On Apr 13, 2017 17:45, "Moses Mo***eng" <***> wrote:

Dear Mr.Malherbe

Thank you for contacting us.

I would like to firstly apologize for the inconvenience caused. After having spoken to you I escalated the matter over to our Sales as well as our upgrades team to monitor what is happening and I am yet to get feedback and yes I am in the wrong for having not gotten back to you. Please note that I will follow up with them on Tuesday and I will let you know then.

Regards

Moses Mo***eng

Moses Mo***eng
Social Media Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg

This email and its contents are subject to our email legal notice which can be viewed athttp://www.cellc.co.za/dl/cms/ downloads/Email_legal_notice.p df
From: Jacques Malherbe [mailto:]
Sent: 13 April 2017 05:31 PM
To: Moses Mo***eng
Subject: Re: Annoying calls from CellC Direct still ongoing

Good day

I am still awaiting acknowledgement of my previous email, as a matter of fact every email I have sent you from 25 March

It does not help when you call me and inform me that I should email every time I received a call from cell c direct and then when I do so I am ignored, even when I ask for acknowledgement! if you dont want to assist me say so! Or if you are not in the office at least set a automatic reply on your email address indicating that you on leave.

I find this matter very appalling especially from a company that I hold numerous contracts with.

I find it right to lodge yet another complaint at Hellopeter if you do not contact me before next week Wednesday. It seems that is the only way in which your firms finds it well to answer any complaint.

Thank you

J Malherbe

On Apr 11, 2017 10:52, "Jacques Malherbe" wrote:

Good day

I received two calls yesterday with the same annoying jingle.

Call times was 15:39 and 15:40.

Please look into the matter as I am dissatisfied with the investigation.

If will post another Hellopeter if I receive any further calls. This matter has now become an immense hinderence on my behalf.

Please acknowledge receipt of this e-mail.

Regards

J Malherbe

Good day

What is Skhumbuzo rank in Cell C?

Thank you for the call will attend to it as requested , it is just a pitty that one can only recieve a reply on Hellopeter and not a email.......

Helped but not entirely satisfied with outcomes and lengthy process that followed.

Hope such a matter will not arrise again quickly.

Good day

Precisely a day after I was assured that I would not be bombarded by calls from Cell C and the senior Media consultant assured me thereof I am yet again receiving calls and with the exact same outcomes.

Care to explain.........

Good day

I have recieved yet another call with a Jingle and no response from a Company that claims to have a 1 hour turn over time with Hellopeter reviews.

My personal opinion pathetic!!!!

Yes he did, after I recieved 6 jingled calls on a day...... Then ask yourself where is the way forward?