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Vuyiseka H
1 reviews | Active since May 2019
08 Oct 2021, 08:50
Cell C didn't cancel my account and still not helping
I'm still unhappy with Cell C after I contacted them several times about my cancelled contract. They kept billing me and debit my account. They are now ignoring my emails
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
08 Oct 2021, 09:11Hi Vuyiseka
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Have you submitted a cancellation request to have the contract terminated?
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Have you submitted a cancellation request to have the contract terminated?
Regards
^MP
Cell C's reply08 Oct 2021, 09:11
Official
Hi Vuyiseka
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Have you submitted a cancellation request to have the contract terminated?
Regards
^MP
Thank you for contacting Cell C.
We have received your query regarding the cancellation of your contract.
Have you submitted a cancellation request to have the contract terminated?
Regards
^MP
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Vuyiseka H's updateReviewer Update
08 Oct 2021, 09:13I did that in December 2020 for January 2021.
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Vuyiseka H's update08 Oct 2021, 09:13
Reviewer Update
I did that in December 2020 for January 2021.
Cell C's replyOfficial
08 Oct 2021, 10:49How was the cancellation request submitted?
^MP
^MP
Cell C's reply08 Oct 2021, 10:49
Official
How was the cancellation request submitted?
^MP
^MP
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Vuyiseka H's updateReviewer Update
08 Oct 2021, 10:57I phoned the call centre. I have been sending emails as well the past few months.
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Vuyiseka H's update08 Oct 2021, 10:57
Reviewer Update
I phoned the call centre. I have been sending emails as well the past few months.
Cell C's replyOfficial
08 Oct 2021, 11:26We don't see any active accounts under your ID number.
^MP
^MP
Cell C's reply08 Oct 2021, 11:26
Official
We don't see any active accounts under your ID number.
^MP
^MP
Cell C's replyOfficial
08 Oct 2021, 16:09It is a fee that is charged for failed debit orders.
^MP
^MP
Cell C's reply08 Oct 2021, 16:09
Official
It is a fee that is charged for failed debit orders.
^MP
^MP
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Vuyiseka H's updateReviewer Update
08 Oct 2021, 16:14I paid up my account in February already, why did you bill me some more. I see you don't want to understand what I'm saying. I need this sorted out
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Vuyiseka H's update08 Oct 2021, 16:14
Reviewer Update
I paid up my account in February already, why did you bill me some more. I see you don't want to understand what I'm saying. I need this sorted out