Cell C did not keep to agreement as per call 06.10

After I have phoned and Mailed Cell C I have not recieved feedback yet. <br> I cannot use my normal mail as it is linked to my Cell C account and all Data was cleared yesterday after I spoke to an upgrade agent from about 15h30 to 16h06 and I have to pay for every single thing I do. [Email Removed] if I do use my e-mail or other Data my account will continue to increase. The inconvenience of this alone leaves me extremely angry away from the fact that I now have a bill that is running up, due to the Fact that I have not received the dual sim handset and cannot use my current Data contract on my voice line and I have also not phoned Cell C to ask them for approval of another data contract. I received a Mail from Gugu in Copy saying that I need to upgrade and they have phoned but could not get hold of me, I do not have a single message voice or sms to confirm this. I work all day and have meetings, when you phone someone and they do not answer - leave a message. I also do not have missed calls from any Cell C numbers. I rep**** to Gugu and did not get feedback. I sent a second mail to Gugu and still did not get any Reply. This was when I phoned 084143 again. The Result of thi