1 reviews | Active since Aug 2014
Cell C did not keep their promise
Hi<br> <br> I was a cell C customer a few years ago. 2 years later, my contract was concluded and I explicitly told them I did not want to continue with the contract and they agreed. After this, I kept on getting debits from my account, sometimes R 100 (original contract amount), sometimes R 150, or even R 50.<br> I contacted them and told them I no longer had a contract, they promised to stop and fix it, but nothing. So I started reversing the payments. At this, they called and sent messages saying I am in arrears. <br> I then decided to go to the head office in Johannesburg and spoke to a lady by the name of Mashudu. She said I must let the payments go off and she will cancel my contract and also investigate so that I am reimbursed for all the money I paid even after the contract elapsed. <br> Needless to say, I never heard from her again and they took my money. Now I found out that they have taken my name to the ITC.<br> <br> I would like someone from Cell C to contact me and fix this urgently, or I will be going to the consumer commission.<br> <br> Thanks so much
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
