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Sive D

1 reviews | Active since Dec 2012

24 Jul 2018, 16:16

Cell c did not keep their contract promise

I upgraded a contract with cell c in May. They promised a three months free subscription to Cell c black and I have only received just one month and nothing following that. I called and emailed both cellc and black . Every time they promised to get back to me

0
Replies (5)
Cell C
Cell C's reply25 Jul 2018, 07:14
Official

Good morning Sive

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply25 Jul 2018, 08:59
Official

Lungi could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jul 2018, 10:48
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

SD
Sive D's update01 Aug 2018, 09:37
Reviewer Update
Thank you cellc I received the voucher yesterday
Cell C
Cell C's reply01 Aug 2018, 10:16
Official

You're welcome and thank you for allowing us the opportunity to assist.

Enjoy your day.

Regards

Cell C | PN