Cell C, did not ge my Galaxy Watch that should be included in my package , they refuse to give it to me

Extremely bad service!! I upgraded my cellphone contract to the Samsung Galaxy S20 FE. I got the package details on Cell C's Website, I saw the SAMSUNG GALAXY S20 FE package for R745 per month that includes a Samsung Galaxy Active Watch. I decided to take that package and I confirmed with the consultant on the phone that I want that package that I see on their website (which is the only one available for that specific phone). She confirmed yes the one for R749pm, I asked is that the only package available for the specific phone , she rep**** yes. When I received my package, there was no watch included. When I phoned customer service they said I didn't request for the watch that's why I did not get it. I then said but I chose the package on your website which included the watch (you can hear on the recording that I chose that package) and they refuse to give my watch (that I am basically paying for now, as I chose the contract with the watch included) They said I should have asked for the watch. I don't understand why I should have requested for a watch, if the deal that I took automatically included it.

I also updated my details NUMEROUS times with them, and every time one of them tell me they cant assist me because my details is not updated. The security check did not go through, I want to scream , they are so *********** and I am cheated as I did not get what I signed up for

https://www.cellc.co.za/cellc/postpaid-device-details/SAMSUNG-G780f-Galaxy-S20-Fe-Blue-128gb-Dual-Sim-Bundle-on-Pinnacle-2GB-***