Cell C did not fulfill their promise

<p>I made an upgrade since they said I was due for it. I had a contract for 20 gigs, and the upgrade that I took is for 40 gigs. When I was trying to start using my 40 gigs there was no reception on the router. I called the customer care and was told to do a simple swipe which we did on the phone. But still there was no internet and again I phoned customer care and they said my contract will start working in October. I am not happy about this. Why they said I'm due for upgrade if I wasn't. I also went to one of the Cell C stores at Gateway mall in Durban and made another upgrade they immediately credited my account with the new package which I'm happy about. The customer care keep on saying they will get back to me later.</p> <p> </p> <p>Please help me get through this. Because what I think I know is that if you upgrade, you immediately get that upgrade.</p>