Cell C did it again

I received a call from a sales lady called Neo who helped me process an upgrade to iPhone SE on the 12th December 2017, which she advised was out of stock however they will be receiving stock this week. I then called in on Monday to find out if the stock has been received and was told to call on Wednesday as the stock will be coming in on Tuesday. I called in in the morning today and was transferred multiple times and still did not get help, one of the guys I spoke to today advised that the is no phone upgrade done on my account however the upgrade was for min, sms, and data he then transferred me to another department which advised that the is an order created but they are unable to open it an was transferred to customer care who was unable to assist and asked me to call 084 143. when I call 084 143 I was told cell c wont be receiving any iphone se stock.

This is very frustrating, how does cell c include a phone on their latest catalogue where else its not available, this is highly unacceptable. I also sent an email to ********** who advised me to contact him when I have an issue but to my surprise its been more than 10 days and he did not respond.

Cell c has to do something about this, I am living on Friday and was hoping to get that phone by Friday. This is happening for the second time and I am sick of it. Cell c should consider taking their agents on training as the is no sense of urgency and should also stop including phones that they don't have on their catalogue.

Can someone please get to this.

Regards Princess M ********** 139 very heated customer