EM
Elaine M
1 reviews | Active since Nov 2020
04 May 2023, 13:47
CELL C - DEVICE INSURANCE - RUN AROUND
It is shocking how cell c cannot give proper details re procedures. If a cellphone is ****** - do a.b.c - instead you have to go through a heap of frustrating things which is not made clear from the start. I had to go to the SAPS a total of three times, I visited a Cell C store. And by now I have phoned about 20 times to try and get this sorted. I am not happy and will not recommend Cell C to anyone.
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Elaine M's updateReviewer Update
05 May 2023, 12:46 Hi See below - and this is not even all of it.Good Morning,
Following my claim*I phoned Friday-28/04/23 - was told that my email was never received. Had to give all my details again.---- this phone and the sim cards are both from Cell c. *** - my cell phone nr and the nr which I am able to make calls from also the insured nr to my device.*** - my data sim in this phone - also from Cell C.*I need e-mail confirmation that I can go do a sim swap, as I was advised by the cell c store in East Rand Mall to not do the swim swap - please send me e-mail confirmation that I can do a sim swap as Cell C/insurance does not give clear instructions as to how to deal with claims and this is causing delays.*I phoned again: 02/05/23 - ref Thandisile Msuwuli - he did not give me a reference nr - claim in review.*Kindly please reply with a clear indication as to where the claim is currently in the process and how long it still is going to take.*this service is shocking and I am not happy at all.
Following my claim*I phoned Friday-28/04/23 - was told that my email was never received. Had to give all my details again.---- this phone and the sim cards are both from Cell c. *** - my cell phone nr and the nr which I am able to make calls from also the insured nr to my device.*** - my data sim in this phone - also from Cell C.*I need e-mail confirmation that I can go do a sim swap, as I was advised by the cell c store in East Rand Mall to not do the swim swap - please send me e-mail confirmation that I can do a sim swap as Cell C/insurance does not give clear instructions as to how to deal with claims and this is causing delays.*I phoned again: 02/05/23 - ref Thandisile Msuwuli - he did not give me a reference nr - claim in review.*Kindly please reply with a clear indication as to where the claim is currently in the process and how long it still is going to take.*this service is shocking and I am not happy at all.
EM
Elaine M's update05 May 2023, 12:46
Reviewer Update
Hi See below - and this is not even all of it.Good Morning,
Following my claim*I phoned Friday-28/04/23 - was told that my email was never received. Had to give all my details again.---- this phone and the sim cards are both from Cell c. *** - my cell phone nr and the nr which I am able to make calls from also the insured nr to my device.*** - my data sim in this phone - also from Cell C.*I need e-mail confirmation that I can go do a sim swap, as I was advised by the cell c store in East Rand Mall to not do the swim swap - please send me e-mail confirmation that I can do a sim swap as Cell C/insurance does not give clear instructions as to how to deal with claims and this is causing delays.*I phoned again: 02/05/23 - ref Thandisile Msuwuli - he did not give me a reference nr - claim in review.*Kindly please reply with a clear indication as to where the claim is currently in the process and how long it still is going to take.*this service is shocking and I am not happy at all.
Following my claim*I phoned Friday-28/04/23 - was told that my email was never received. Had to give all my details again.---- this phone and the sim cards are both from Cell c. *** - my cell phone nr and the nr which I am able to make calls from also the insured nr to my device.*** - my data sim in this phone - also from Cell C.*I need e-mail confirmation that I can go do a sim swap, as I was advised by the cell c store in East Rand Mall to not do the swim swap - please send me e-mail confirmation that I can do a sim swap as Cell C/insurance does not give clear instructions as to how to deal with claims and this is causing delays.*I phoned again: 02/05/23 - ref Thandisile Msuwuli - he did not give me a reference nr - claim in review.*Kindly please reply with a clear indication as to where the claim is currently in the process and how long it still is going to take.*this service is shocking and I am not happy at all.