Cell C device claim

There's nothing more frustrating that a company like cell c when you need to out in a claim. First they called me offering me to upgrade my contract, I got a new phone with them. I then put in a claim for my old phone for damage, they telling me my old phone doesn't have insurance, I asked them how coz I've been paying for years, then they told me that the only device insurance I have is with the new phone, I then told them yes I did take on another device Insurance after a week of receiving this new phone. Then they tell me the new one overrides the old one, then I asked them how come they didn't tell me before taking the new one, the person on the phone just said she doesn't know. Now I'm busy back and forth with them since 12 August I've been waiting for my claim to be approved, they busy sending me silly emails telling me I should write a motivation stating why am I late to claim, I did send that with all the documentation they requested including statements.. today they sent me an email after an entire 3 weeks saying my statement has no date..like ***!!! my email has a date isn't it??? I sent them another one with a date dated the 12 of August, I'm just waiting for them now to send another one asking me why I'm sending a motivation dated the 12th while it's the 26th... Cell c your service sucks these days.. I'm eating you a 1!!!