Cell C desperate & ********* business behaviour

My experience with Cell C demonstrates their desperation for business, fuelled with ********* practices, poor communication from all employees who interacted with me because they do not follow though and they do not follow on their prior recorded correspondence.

My initial correspondence with Cell C was on the 02nd September 2024 for home fibre quote and connection. After following their process and never getting any feedback after they advised that Cell C will make contact before connection and before delivery the router, I emailed them on the 11th September 2024 to cancel the order. On the same day, they sent me email confirming that the router and installation was ordered on the 11th September. On the same email, they advised that R199 once off router delivery fee will apply. Irrelevant information because no router was delivered nor connection of the service and I asked for cancellation before this information was communicated; cancellation confirmed to me by Eric Ngwenya on 11th September 2024 at 12H22. I kindly informed him that MWEB has connected the service already, I asked for Cell C order to be halted immediately and asked that he confirms cancellation. Which he confirmed cancellation on 11th September 2024 at 13h48.

Following this cancellation confirmation I have since been bombarded with daily phone calls, SMSes and emails from Cell C; initiated with email from *** at 14h15 on the 13th September 2024 stating that they activated the service on the 11th September. I immediately rep**** with MWEB confirmation of service connection on the 03rd September 2024. I reiterated that their service was cancelled, which I attached confirmation.

The problem is that Cell C has not stopped calling, sending text messages, emails, different amounts of invoices ****erally, daily)and they attempted debit my account on the 1st October - I authorise every debit order so this was rejected and I informed them that it was not authorised because of the confirmed cancellation.

Cell C please stop this revolting desperate behaviour. Not only is it inappropriate BUT ********* business behaviour. All the different amounts of invoice sent to must be confirmed withdrawn