Cell C deserves to go belly up
In short, Cell C deserves to go under with their pathetic excuse for "customer service". I app**** for their Connector 50 package (2 Sim Cards and 50/50 Fibre) towards the end of Aug 2019. 2 Sep - My Fibre line speed was upgraded.
3 Sep - A mail was sent to me to confirm that my cellular numbers would be ported on 20 Sep as per my port form (I gave them 3 weeks to port due to their previous incompetence that I had endured).
23 Sep - Still NOTHING from CellC, so I sent a mail. No response.
8 Oct - Received invoice where I was being charged for the SIM cards I still had not received. Called and logged a query.
15 Oct - Called to check on progress. Nothing had been done. Anele helped to escalate (Anele did well)
22 Oct - Called again. Laven now combined all references into a single query and assured me he would follow up with me and that I didn't need to call in - he never followed up. On this day, Cell C support also stupidly sent an email stating; "...we did not receive the Port form." HAHAHA! To quote the email from the identical support email address: "...Porting will be actioned as per the port form 20 September 2019 (sic) Update will be given closer to the time (sic) Regards C-Fibre"
1 Nov - CellC took over R1,000 extra from my account for a service they have NEVER provided me (the sim cards). In other words, Cell C stole from me. After telling them 24 days ago that they were incorrectly billing me!!!!
Cell C deserves to go belly up! Here I wanted to increase my service with them (stupidly) and they can't even deliver a service.
As per the reference number you have provided, our Fibre team is handling this matter and we will make certain that this matter is sorted.
^PN
As per the reference number you have provided, our Fibre team is handling this matter and we will make certain that this matter is sorted.
^PN
Let's see if this pathetic excuse for a company manages to cancel my fibre as I've requested.
Let's see if this pathetic excuse for a company manages to cancel my fibre as I've requested.
