1 reviews | Active since May 2016

01 Nov 2019, 06:24

Cell C deserves to go belly up

In short, Cell C deserves to go under with their pathetic excuse for "customer service". I app**** for their Connector 50 package (2 Sim Cards and 50/50 Fibre) towards the end of Aug 2019. 2 Sep - My Fibre line speed was upgraded.

3 Sep - A mail was sent to me to confirm that my cellular numbers would be ported on 20 Sep as per my port form (I gave them 3 weeks to port due to their previous incompetence that I had endured).

23 Sep - Still NOTHING from CellC, so I sent a mail. No response.

8 Oct - Received invoice where I was being charged for the SIM cards I still had not received. Called and logged a query.

15 Oct - Called to check on progress. Nothing had been done. Anele helped to escalate (Anele did well)

22 Oct - Called again. Laven now combined all references into a single query and assured me he would follow up with me and that I didn't need to call in - he never followed up. On this day, Cell C support also stupidly sent an email stating; "...we did not receive the Port form." HAHAHA! To quote the email from the identical support email address: "...Porting will be actioned as per the port form 20 September 2019 (sic) Update will be given closer to the time (sic) Regards C-Fibre"

1 Nov - CellC took over R1,000 extra from my account for a service they have NEVER provided me (the sim cards). In other words, Cell C stole from me. After telling them 24 days ago that they were incorrectly billing me!!!!

Cell C deserves to go belly up! Here I wanted to increase my service with them (stupidly) and they can't even deliver a service.

0
Replies (2)
Cell C
Cell C's reply01 Nov 2019, 08:48
Official
Good morning Andrew

As per the reference number you have provided, our Fibre team is handling this matter and we will make certain that this matter is sorted.

^PN
's update04 Nov 2019, 09:40
Reviewer Update
So I initially logged this issue around the overcharge on 8 Oct. I called today to cancel my service with CellC (had to send an email)... I discovered that the credit was only logged to my account on 29 Oct and I would have to wait an additional 7 to 14 working days before anything is confirmed - in other words, it took 21 days (8 Oct to 29 Oct) just to get this useless company to start the process of crediting my account. In the interim, you have taken over R1,000 extra from my account that you had no right to take as CELLC was in breach of our contract.

Let's see if this pathetic excuse for a company manages to cancel my fibre as I've requested.