JH
Johan H

1 reviews | Active since Jul 2016

18 Jul 2016, 13:50

Cell C deserves the rating for customer service that they get

<p>I complained to Cell C about the fact that it appeared that my sim card were cloned - reference ********** 001. That was on 04 July 2016- since then 0 feedback despite promises (in their SMS to me ) that the matter will be resolved in 3 working days. To send them e-mails etc is useless as you get a standard, automated ,reply- promising that they will get back to you in 3 working days.</p> <p> </p> <p>I have been without my phone for 3 months now. The funniest thing is that I cannot phone from the phone- I have to phone the Cell C customer care from another phone! Then they threaten that they will be permanently cutting my line!!!</p>

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Replies (1)
Cell C
Cell C's reply19 Jul 2016, 05:13
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN