SP
Sebastian P
1 reviews | Active since Oct 2020
02 Mar 2022, 13:27
Cell C Deplorable Service
Ongoing queries still not resolved! Recent experience, won free data on cell c spins and data not received uptil now. They keep escalating with no resolution. Sms recieved stated would be reaolved by now, unfortunately not! My entire relationship with CellC always have queries and resolution rate is below 5%
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Mar 2022, 16:48Good day Sebastian
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for any inconvenience caused.
^NT
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for any inconvenience caused.
^NT
Best regards,
Cell C's reply02 Mar 2022, 16:48
Official
Good day Sebastian
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for any inconvenience caused.
^NT
Thank you for contacting us.
We will follow up on this matter and revert to you. Apologies for any inconvenience caused.
^NT
Best regards,
SP
Sebastian P's updateReviewer Update
02 Mar 2022, 16:54Dear CellC,
This is just 1 matter that I have escalated. There are numerous issues and it's quite sad to see absolutely no empathy in your response. Its evident that you do not care for your customers and consumers in South Africa should be made aware of this.
This is just 1 matter that I have escalated. There are numerous issues and it's quite sad to see absolutely no empathy in your response. Its evident that you do not care for your customers and consumers in South Africa should be made aware of this.
SP
Sebastian P's update02 Mar 2022, 16:54
Reviewer Update
Dear CellC,
This is just 1 matter that I have escalated. There are numerous issues and it's quite sad to see absolutely no empathy in your response. Its evident that you do not care for your customers and consumers in South Africa should be made aware of this.
This is just 1 matter that I have escalated. There are numerous issues and it's quite sad to see absolutely no empathy in your response. Its evident that you do not care for your customers and consumers in South Africa should be made aware of this.
Cell C's replyOfficial
02 Mar 2022, 18:17We apologies for any inconvenience caused. Do expect our call shortly.
^NT
^NT
Best regards,
Cell C's reply02 Mar 2022, 18:17
Official
We apologies for any inconvenience caused. Do expect our call shortly.
^NT
^NT
Best regards,
SP
Sebastian P's updateReviewer Update
03 Mar 2022, 11:11Dear CellC,
What is your definition of "shortly"?
Service is really deplorable and empathy for customers is non existent!!!
What a shame for a South African brand. I'm sure the public and governing unions would love to know how you treat paying customers 👌
What is your definition of "shortly"?
Service is really deplorable and empathy for customers is non existent!!!
What a shame for a South African brand. I'm sure the public and governing unions would love to know how you treat paying customers 👌
SP
Sebastian P's update03 Mar 2022, 11:11
Reviewer Update
Dear CellC,
What is your definition of "shortly"?
Service is really deplorable and empathy for customers is non existent!!!
What a shame for a South African brand. I'm sure the public and governing unions would love to know how you treat paying customers 👌
What is your definition of "shortly"?
Service is really deplorable and empathy for customers is non existent!!!
What a shame for a South African brand. I'm sure the public and governing unions would love to know how you treat paying customers 👌
SP
Sebastian P's updateReviewer Update
03 Mar 2022, 13:40Still no call or reply!
SP
Sebastian P's update03 Mar 2022, 13:40
Reviewer Update
Still no call or reply!